Customer Services Assistant

Nuffield Health; Bournemouth; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Free gym membership

Cycle to work scheme

Job summary

Nuffield Health Bournemouth Hospital is seeking a Customer Services Assistant to handle enquiries by phone, email and Salesforce, provide quotations, and manage the end-to-end patient journey.

The role requires collaboration across the hospital, hosting open events, and promoting services across media to inform patients about treatment options. You will need excellent communication and CRM skills and strong administrative abilities.

Qualifications

• Excellent verbal and written skills.
• A positive, proactive and customer focussed attitude.
• An ability to prioritise and manage your workload in a fast-paced team environment.
• Demonstrable experience in a customer facing role.
• High levels of accuracy and a keen eye for detail.
• Strong administration skills, preferably with experience using a CRM system.

Responsibilities

• Respond to enquiries via telephone, email and Salesforce – ensuring the customer journey is seamless throughout and recording updates on a CRM system where necessary.
• Provide written quotations for outpatient and surgical treatment.
• Manage the end-to-end customer journey, taking ownership at each touch point.
• Work closely with colleagues across the hospital, establishing great working relationships that enhance the patient journey.
• Organise and host open events highlighting our services, ensuring attendees receive a warm welcome and are provided with all the information they need in order to make an informed decision regarding future treatment.
• Highlight the great work of the Hospital through a variety of media including supporting our social media accounts.

Skills

Excellent verbal and written skills

Positive, proactive attitude

Prioritisation & workload management

Customer-facing experience

Accuracy & attention to detail

CRM system experience

Tools

Salesforce

Job description

Customer Services AssistantBournemouth Hospital | Marketing| Permanent | Part Time£25,038.00 per annum pro rata22.5 hours per weekOur Customer Services Department currently has an opportunity for a Customer Services Assistant. Continue your journey with us whilst we’ll support you to be your best.The OpportunityDo you have a passion for customer service?Are you a confident and customer-focused administrator, who strives to deliver best service at every opportunity? Then you could be just the person we’re looking for.As our Customer Services Assistant you will:Respond to enquiries via telephone, email and Salesforce – ensuring the customer journey is seamless throughout and recording updates on a CRM system where necessaryProvide written quotations for outpatient and surgical treatmentManage the end-to-end customer journey, taking ownership at each touch pointWork closely with colleagues across the hospital, establishing great working relationships that enhance the patient journeyOrganise and host open events highlighting our services, ensuring attendees receive a warm welcome and are provided with all the information they need in order to make an informed decision regarding future treatmentHighlight the great work of the Hospital through a variety of media including supporting our social media accountsBe part of a busy team, working individually and together to deliver the highest standards of customer serviceThe PersonTo succeed as a Customer Services Assistant you will need:Excellent verbal and written skillsA positive, proactive and customer focussed attitudeAn ability to prioritise and manage your workload in a fast-paced team environmentDemonstrable experience in a customer facing roleHigh levels of accuracy and a keen eye for detailStrong administration skills, preferably with experience using a CRM systemHelping you feel good.We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind with free gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what’s important to you.Nuffield Health Bournemouth HospitalAt Nuffield Health Bournemouth Hospital we aim to provide the highest level of private healthcare, offering a wide range of first-class medical and surgical services. We also attract many of Dorset's leading consultant surgeons and physicians. Our hospital is conveniently located close to Bournemouth's town centre on Lansdowne Road. We offer the very latest medical facilities and technology, including state of the art diagnostic equipment. We have a special focus in the areas of orthopaedics, cosmetic surgery, diagnostic scanning, and men's/women's health.Join Nuffield Health and create the future you want, today.If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.It starts with you.