Hospital Administrator

Practice Plus Group; England; Remote; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Wellbeing benefits

Lifestyle benefits

Annual leave + bank holidays

Job summary

Practice Plus Group is seeking a Healthcare Administrator for the Buckinghamshire Diagnostics team. The role supports patients, clinicians and colleagues by coordinating referrals, reports and enquiries in a busy diagnostic imaging service.

The position includes reception duties, appointment scheduling and data entry. Full training is provided, with ongoing support from the Administration Lead to develop within the role.

Qualifications

• Experience in an administrative role in a customer service environment.
• Good keyboard and data entry skills.
• Excellent written and verbal communication.
• Strong organisational and time management abilities.
• Professional and confident telephone manner.

Responsibilities

• Processing incoming referrals and ensuring patient information is accurate and complete.
• Distributing diagnostic examination reports to referring clinicians.
• Issuing diagnostic imaging CDs and associated documentation.
• Responding to patient, clinician and customer enquiries professionally.
• Supporting appointment scheduling and reception activities when required.
• Maintaining accurate records and data entry processes.
• Providing administrative support to the wider team.
• Supporting patient appointments, including chaperoning when required.
• Ensuring confidentiality and data protection standards are maintained.

Skills

Customer service

Data entry

Communication

Organisational skills

Telephone manner

Job description

About The Role

UNLOCK YOUR BEST WORK LIFE

+ MAKE A DIFFERENCE FOR EVERY PATIENT

Are you an organised and customer-focused administrator looking to build your career within healthcare? We have an exciting opportunity for a Healthcare Administrator to join our Buckinghamshire Diagnostics team on a full-time permanent basis.

Working within a busy diagnostic imaging service, you'll play a vital role in supporting patients, clinicians and colleagues by ensuring the smooth and efficient delivery of administrative services. If you thrive in a fast-paced environment, enjoy working as part of a team and are passionate about delivering an excellent patient experience, we'd love to hear from you.

As our Healthcare Administrator, you'll provide comprehensive administrative support across our diagnostic imaging service. You'll be responsible for processing referrals, managing patient information, distributing examination reports and responding to patient and customer enquiries.

This varied role may also include reception duties, appointment scheduling, data entry and providing administrative cover across the department when required. Full training will be provided, and you'll be supported by the Administration Lead as you develop within the role.

What you'll be doing

As our Healthcare Administrator, you will be:

• Processing incoming referrals and ensuring patient information is accurate and complete.
• Distributing diagnostic examination reports to referring clinicians.
• Issuing diagnostic imaging CDs and associated documentation.
• Responding to patient, clinician and customer enquiries professionally and efficiently.
• Supporting appointment scheduling and reception activities when required.
• Maintaining accurate records and data entry processes.
• Providing administrative support to the wider team.
• Supporting patient appointments, including chaperoning when required.
• Ensuring confidentiality and data protection standards are maintained at all times.
• Contributing to a positive, patient-centred service and team environment.

What we’ll look for in you

With your experience of working within an administrative role, you will also have:

• Experience working in a customer service environment.
• Good keyboard and data entry skills.
• Excellent written and verbal communication skills.
• Strong organisational and time management abilities.
• Ability to prioritise tasks and work effectively under pressure.
• Professional and confident telephone manner.
• Flexible and proactive approach to work.
• Experience working within a healthcare environment - desirable.
• Experience of general office administration duties - desirable.
• Understanding of medical terminology - desirable.
• Experience working within a telephone-based customer service role - desirable.

What You Can Expect in Return

• A salary of £24,784.50 per annum
• A comprehensive range of wellbeing and lifestyle benefits
• Annual leave (increasing with service), plus bank holidays

Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities.

Applicants must have the right to work in the UK.