Hospital Administrator

Practice Plus Group; United Kingdom; Remote; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Wellbeing benefits

Annual leave (increasing with service)

Job summary

Practice Plus Group is seeking a Healthcare Administrator for the Buckinghamshire Diagnostics team on a full-time permanent basis. The role supports patients, clinicians and colleagues by ensuring smooth administrative services and handling referrals, patient information, and reports.

The position may include reception duties, appointment scheduling, data entry and cross-departmental coverage. Full training is provided, with support from the Administration Lead to develop in the role.

Qualifications

• Experience in an administrative role with a customer service focus.
• Excellent keyboard and data entry skills.
• Strong written and verbal communication abilities.
• Excellent organisational and time management skills.
• Ability to prioritise tasks and work under pressure.
• Professional and confident telephone manner.
• Flexible and proactive approach to work.
• Healthcare environment experience is desirable.
• General office administration duties are desirable.
• Understanding of medical terminology is desirable.
• Experience in telephone-based customer service is desirable.

Responsibilities

• Process incoming referrals and ensure patient information is accurate.
• Distribute diagnostic examination reports to referring clinicians.
• Issue diagnostic imaging CDs and associated documentation.
• Respond to patient, clinician and customer enquiries professionally.
• Support appointment scheduling and reception activities.
• Maintain accurate records and data entry processes.
• Provide administrative support to the wider team.
• Support patient appointments, including chaperoning when required.
• Ensure confidentiality and data protection standards are maintained.
• Contribute to a patient-centred service and team environment.

Skills

Customer service

Data entry

Written communication

Verbal communication

Organisational skills

Time management

Prioritisation

Telephone manner

Flexible

Healthcare environment experience

Job description

About The Role

UNLOCK YOUR BEST WORK LIFE

+ MAKE A DIFFERENCE FOR EVERY PATIENT

Are you an organised and customer-focused administrator looking to build your career within healthcare? We have an exciting opportunity for a Healthcare Administrator to join our Buckinghamshire Diagnostics team on a full-time permanent basis.

Working within a busy diagnostic imaging service, you'll play a vital role in supporting patients, clinicians and colleagues by ensuring the smooth and efficient delivery of administrative services. If you thrive in a fast-paced environment, enjoy working as part of a team and are passionate about delivering an excellent patient experience, we'd love to hear from you.

As our Healthcare Administrator, you'll provide comprehensive administrative support across our diagnostic imaging service. You'll be responsible for processing referrals, managing patient information, distributing examination reports and responding to patient and customer enquiries.

This varied role may also include reception duties, appointment scheduling, data entry and providing administrative cover across the department when required. Full training will be provided, and you'll be supported by the Administration Lead as you develop within the role.

What you'll be doing

As our Healthcare Administrator, you will be:

• Processing incoming referrals and ensuring patient information is accurate and complete.
• Distributing diagnostic examination reports to referring clinicians.
• Issuing diagnostic imaging CDs and associated documentation.
• Responding to patient, clinician and customer enquiries professionally and efficiently.
• Supporting appointment scheduling and reception activities when required.
• Maintaining accurate records and data entry processes.
• Providing administrative support to the wider team.
• Supporting patient appointments, including chaperoning when required.
• Ensuring confidentiality and data protection standards are maintained at all times.
• Contributing to a positive, patient-centred service and team environment.

What we’ll look for in you

With your experience of working within an administrative role, you will also have:

• Experience working in a customer service environment.
• Good keyboard and data entry skills.
• Excellent written and verbal communication skills.
• Strong organisational and time management abilities.
• Ability to prioritise tasks and work effectively under pressure.
• Professional and confident telephone manner.
• Flexible and proactive approach to work.
• Experience working within a healthcare environment - desirable.
• Experience of general office administration duties - desirable.
• Understanding of medical terminology - desirable.
• Experience working within a telephone-based customer service role - desirable.

What You Can Expect in Return

• A salary of £24,784.50 per annum
• A comprehensive range of wellbeing and lifestyle benefits
• Annual leave (increasing with service), plus bank holidays

Our employment offers are subject to receipt of satisfactory pre-employment checks. At Practice Plus Group, we actively promote diversity and equal opportunities.

Applicants must have the right to work in the UK.