Healthcare Administrator - Patient-Centric Diagnostics

Practice Plus Group Holdings Limited; Aylesbury; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Wellbeing benefits

Annual leave and holidays

Job summary

Practice Plus Group is seeking a Healthcare Administrator to join the Buckinghamshire Diagnostics team on a full-time permanent basis. You will support referrals, reports and patient enquiries in a busy diagnostic imaging service, with a mix of reception duties and data entry as required.

The role emphasizes confidentiality, accuracy and patient-centred service, with full training provided and supervision from the Administration Lead to develop within the role.

Qualifications

• Experience working in a customer service environment.
• Good keyboard and data entry skills.
• Excellent written and verbal communication skills.
• Strong organisational and time management abilities.
• Ability to prioritise tasks and work effectively under pressure.
• Professional and confident telephone manner.
• Flexible and proactive approach to work.
• Experience working within a healthcare environment - desirable.
• Experience of general office administration duties - desirable.
• Understanding of medical terminology - desirable.
• Experience working within a telephone-based customer service role - desirable.

Responsibilities

• Processing incoming referrals and ensuring patient information is accurate and complete.
• Distributing diagnostic examination reports to referring clinicians.
• Issuing diagnostic imaging CDs and associated documentation.
• Responding to patient, clinician and customer enquiries professionally and efficiently.
• Supporting appointment scheduling and reception activities when required.
• Maintaining accurate records and data entry processes.
• Providing administrative support to the wider team.
• Supporting patient appointments, including chaperoning when required.
• Ensuring confidentiality and data protection standards are maintained at all times.
• Contributing to a positive, patient-centred service and team environment.

Skills

Customer service experience

Keyboard data entry

Written and verbal communication

Organisational/time management

Prioritising under pressure

Telephone manner

Flexible and proactive

Healthcare environment experience

Office administration

Medical terminology understanding

Telephone-based customer service

Job description

Practice Plus Group is seeking a Healthcare Administrator to join the Buckinghamshire Diagnostics team on a full-time permanent basis. You will support referrals, reports and patient enquiries in a busy diagnostic imaging service, with a mix of reception duties and data entry as required.

The role emphasizes confidentiality, accuracy and patient-centred service, with full training provided and supervision from the Administration Lead to develop within the role.