Imaging & Diagnostics Administrator

Welbeck; City of Westminster; Vor Ort; GBP 21.000 - 30.000; Vollzeit

Zusammenfassung

Welbeck Imaging & Diagnostics is seeking an experienced administrator to ensure the smooth running of the department’s administrative functions. You will act as a key link between patients, clinicians and diagnostic teams, coordinating appointments, imaging requests and clinical documentation with care and accuracy.

You will greet patients, handle queries professionally, maintain patient records securely, and support day-to-day operations in a fast‑paced clinical setting, contributing to

Qualifikationen

• Experienced administrator in a clinical environment.
• Strong organisation and attention to detail.
• Ability to handle sensitive information and governance standards.

Aufgaben

• Provide warm, professional front‑of‑house service for imaging and diagnostics patients.
• Manage bookings, appointments, and administrative coordination for diagnostic services.
• Process referrals and imaging requests accurately and promptly.
• Support patients with queries with clear information and reassurance.
• Update electronic patient records and imaging systems to a high standard of accuracy.
• Liaise with clinicians, radiographers, and wider teams; ensure timely distribution of reports.

Kenntnisse

Administration

Customer service

Clinical systems

Record keeping

Tools

Electronic patient records

Jobbeschreibung

About the department

Our Imaging & Diagnostics service sits at the heart of the patient journey and plays a critical role in ensuring patients receive timely, accurate, and compassionate care. Often one of the first clinical touchpoints, the department supports consultants and clinical teams by delivering high-quality diagnostic services in a calm, reassuring environment.

Working closely with clinicians, patient administration teams, and external pathology providers, the service ensures investigations are carried out safely, efficiently, and in line with the highest clinical and governance standards. Accuracy, professionalism, and patient comfort underpin everything we do.

About the role

As an Imaging & Diagnostics Administrator, you will be responsible for ensuring the smooth and efficient running of the department’s administrative functions, acting as a key link between patients, clinicians, and diagnostic teams. You will provide a high standard of administrative support, ensuring that appointments, imaging requests, and clinical documentation are managed accurately and efficiently.

You will be the first point of contact for patients attending imaging and diagnostic appointments, offering a warm, professional, and reassuring welcome. Your ability to communicate clearly, handle queries confidently, and provide excellent service will help create a positive patient experience from start to finish.

Working as part of a supportive multidisciplinary team, you will manage imaging bookings, process referrals, upload and update patient records, and ensure results and reports are handled promptly and securely. The role also requires strong adherence to governance and data protection standards, as well as proactive support for day‑to‑day departmental operations.

This role is ideal for someone who thrives in a fast‑paced clinical environment, is highly organised, and takes pride in supporting high‑quality patient care through exceptional administration.

Key Responsibilities

• Provide a warm, professional, and efficient front‑of‑house service for all imaging and diagnostics patients
• Manage bookings, appointment scheduling, and administrative coordination for diagnostic services
• Process referrals, imaging requests, and clinical documentation accurately and promptly
• Support patients with queries, providing clear information and reassurance where required
• Update and maintain electronic patient records and imaging systems to a high standard of accuracy
• Liaise effectively with clinicians, radiographers, sonographers, and wider operational teams
• Ensure timely distribution of imaging results, reports, and clinical correspondence
• Maintain confidentiality and ensure compliance with data protection and information governance standards
• Support daily operational and governance tasks, including stock checks and equipment tracking
• Assist with departmental projects, audits, and process improvements
• Work flexibly to support service delivery and changing operational needs.

About you

You are an experienced and confident administrator with a strong commitment to delivering excellent service in a clinical environment. Highly organised and detail‑focused, you take pride in accurate record‑keeping, smooth coordination of tasks, and supporting both patients and clinical teams.

You communicate clearly and professionally, adapting your approach to meet the needs of patients, clinicians, and colleagues. You are comfortable working with clinical systems, handling sensitive information, and managing multiple priorities in a fast‑paced setting.

A proactive and supportive team player, you bring a positive attitude, strong problem‑solving skills, and a dedication to helping create an exceptional patient experience.

Recruitment Process

For this role, there will potentially be four stages;

• Stage 1 - Shortlisting (based on your application)
• Stage 2 - Screening Calls
• Stage 3 - interview

We aim to complete these as soon as possible after the closing date for applications.

Using AI

AI tools can be helpful when you’re preparing documents or refining how you present your experience. What matters is that anything you share with us, from your application to your interview, reflects your own skills, experience and judgement. We want to understand the real you, so please use AI responsibly and avoid submitting information that is inaccurate, exaggerated or inauthentic.

Equality, Diversity & Inclusion

At Welbeck, we believe exceptional care starts with inclusive teams. We are committed to creating a workplace where difference is valued and excellence is expected; where people feel respected, and everyone is supported to do their very best. We welcome applications from all backgrounds and experiences and appoint on merit, recognising that diverse perspectives strengthen clinical quality, leadership, operational delivery and patient care.