Honiton-based Education IT Support Engineer - Schools

Additional Resources

Honiton

On-site

GBP 28,000 - 31,000

Full time

2 days ago

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Job summary

Additional Resources is seeking an IT Support Engineer to join its multi-site education support network in Honiton with occasional travel to Plymouth and Exeter. You will provide frontline IT assistance, maintain devices and infrastructure, and help deliver reliable IT services across primary and secondary schools.

The role requires practical IT maintenance experience, a UK driving licence and a focus on security and record-keeping in an educational setting.

Qualifications

NVQ Level 3 in IT Maintenance or an equivalent qualification.
Experience providing IT support, including first- and second-line support.
Good working knowledge of Microsoft Windows and Office 365.
Experience supporting LANs, Windows, Office 365 and Google G Suite administration.
Ability to maintain records of changes, faults and adaptations.
Understanding of security, privacy and ethical considerations in IT used in schools.

Responsibilities

Responding to IT helpdesk requests, resolving issues and escalating complex cases.
Providing first and second-line technical support to staff across schools.
Installing, configuring, upgrading and maintaining IT hardware, software and infrastructure.
Supporting Microsoft Windows, Office 365, Google Workspace and LANs.
Maintaining classroom IT equipment, computer suites and student devices.
Carrying out hardware audits and keeping accurate records of changes and maintenance.
Monitoring outstanding support requests and working toward service levels.
Working with external suppliers to investigate problems and minimise disruption to services.