It Support Engineer

Additional Resources; Honiton; In loco; GBP 28.000 - 31.000; Tempo pieno

Descrizione del lavoro

Additional Resources is seeking an IT Support Engineer to join its multi-site education support network in Honiton with occasional travel to Plymouth and Exeter. You will provide frontline IT assistance, maintain devices and infrastructure, and help deliver reliable IT services across primary and secondary schools.

The role requires practical IT maintenance experience, a UK driving licence and a focus on security and record-keeping in an educational setting.

Competenze

• NVQ Level 3 in IT Maintenance or an equivalent qualification.
• Experience providing IT support, including first- and second-line support.
• Good working knowledge of Microsoft Windows and Office 365.
• Experience supporting LANs, Windows, Office 365 and Google G Suite administration.
• Ability to maintain records of changes, faults and adaptations.
• Understanding of security, privacy and ethical considerations in IT used in schools.

Mansioni

• Responding to IT helpdesk requests, resolving issues and escalating complex cases.
• Providing first and second-line technical support to staff across schools.
• Installing, configuring, upgrading and maintaining IT hardware, software and infrastructure.
• Supporting Microsoft Windows, Office 365, Google Workspace and LANs.
• Maintaining classroom IT equipment, computer suites and student devices.
• Carrying out hardware audits and keeping accurate records of changes and maintenance.
• Monitoring outstanding support requests and working toward service levels.
• Working with external suppliers to investigate problems and minimise disruption to services.

Formazione

NVQ Level 3 in IT Maintenance or equivalent

Strumenti

Microsoft Windows

Office 365

Google Workspace

Local Area Networks (LAN) administration

Descrizione del lavoro

IT Support Engineer

An opportunity has arisen for an IT Support Engineer to join an established Multi-Academy Trust supporting primary and secondary schools with a focus on delivering quality education and supporting local communities.

As an IT Support Engineer, you will provide technical support across multiple school sites, maintaining IT systems, resolving technical issues and supporting the delivery of IT services.

This is a full-time role based in Honiton with occasional travel to schools in Plymouth and Exeter offering a salary range of £27,700 - £30,500 and benefits.

Responsibilities

• Responding to IT helpdesk requests, resolving technical issues and escalating more complex cases where necessary.
• Providing first and second-line technical support to staff across supported schools.
• Installing, configuring, upgrading and maintaining IT hardware, software and infrastructure.
• Supporting Microsoft Windows, Office 365, Google Workspace and local area networks.
• Maintaining classroom IT equipment, computer suites and student devices to ensure they remain operational and up to date.
• Carrying out hardware audits and keeping accurate records of system changes, faults and maintenance.
• Monitoring outstanding support requests and working towards agreed service levels.
• Working with external suppliers to investigate technical problems and minimise disruption to school services.

Qualifications and experience

• NVQ Level 3 in IT Maintenance, A-Level or an equivalent qualification.
• Practical experience in computer engineering and IT support, including system installations, configuration and hardware maintenance.
• Experience providing first and second-line IT support.
• Good working knowledge of Microsoft Windows and Office 365.
• Experience supporting Local Area Networks, Microsoft Windows, Office 365 and Google G Suite administration.
• Ability to administer networks, maintain security and services, and keep full records of changes, errors and adaptations.
• An understanding of the legal, security and ethical considerations surrounding IT use within schools.
• A full UK driving licence and access to a suitable vehicle.
• Experience supporting IT systems within schools, academies, Trusts, colleges, universities or other educational environments would be preferred.

Backgrounds considered

• IT Technician, ICT Technician, IT Support Technician, IT Engineer, IT Support Engineer, ICT Engineer, ICT Support Technician, 1st Line Technician, 2nd Line Technician, 1st Line Support Technician, 2nd Line Support Technician, Helpdesk Technician, Service Desk Technician, IT Helpdesk Support or in a similar role.

If you have a background in IT support and enjoy helping users overcome technical challenges, this is an excellent opportunity to develop your career.