Homeownership Scheme Manager – Resident Wellbeing

Sanctuary Group; Claydon; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Life Assurance

Counselling services

Cycle to Work

Voluntary health plans

Employee discounts

Wellbeing support

Job summary

Sanctuary Housing Association is seeking a Scheme Manager to join the Homeownership team within Sanctuary Independent Living Services. You will manage a private retirement properties site, oversee communal areas, and supervise contractors for cleaning, gardening and maintenance.

You will report on repairs, host meetings, monitor residents’ wellbeing and safety, and support budgeting and income recovery. DBS check will be paid for if you are successful.

Qualifications

• GCSE English and Maths (or equivalent) at grade C or above.
• Experience working with older people in a support capacity.
• Ability to interpret and maintain computerised information and documentation.
• Strong interpersonal and customer care skills.
• Full valid driving licence.

Responsibilities

• Encourage residents to maintain wellbeing through high quality, safe housing services.
• Meet legislative/regulatory requirements for housing services to ensure clean, safe homes.
• Promote resident involvement and provide information on local community services.
• Manage relationships with contractors and residents to address shortfalls.
• Deliver high quality customer service by resolving problems or initiating resolution.
• Provide administrative support, keep accurate records and support resales.
• Assist Housing Officer with budgets, accounts and income recovery; liaise with Home Office on illegal working.

Skills

Wellbeing promotion

Stakeholder management

Customer service

Problem solving

Interpersonal skills

Confidential information handling

Driving licence

Education

GCSE English & Maths

Job description

Sanctuary Housing Association is seeking a Scheme Manager to join the Homeownership team within Sanctuary Independent Living Services. You will manage a private retirement properties site, oversee communal areas, and supervise contractors for cleaning, gardening and maintenance.

You will report on repairs, host meetings, monitor residents’ wellbeing and safety, and support budgeting and income recovery. DBS check will be paid for if you are successful.