Lead Property Manager

Service Care; Greater London; Presencial; GBP 55.000 - 58.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

£250 referral bonus

Descripción de la vacante

Service Care is recruiting for a Lead Property Management Officer in Islington. You will oversee leasehold and shared ownership properties, manage external managing agents, and ensure service charges, major works, and compliance are handled to a high standard.

You will be the main contact for leaseholders, support the finance team, and maintain accurate records. Strong knowledge of housing management and excellent communication are essential for success.

Formación

• Strong knowledge of leasehold and shared ownership housing management.
• Proven experience managing service charges, budgets, and financial queries.
• Sound understanding of housing law, compliance, and Section 20 processes.
• Experience working with managing agents, contractors, and internal compliance teams.
• Confident communicator with the ability to handle complex resident and stakeholder issues.

Responsabilidades

• Lead and manage relationships with external managing agents across the portfolio.
• Scrutinise service charge, ground rent, reserve fund invoices and third-party budgets.
• Oversee Section 20 consultation processes and monitor major works projects.
• Act as the main point of contact for leaseholders and shared owners, providing clear advice on leases and responsibilities.
• Support finance teams with year-end accounts, balancing charges, and statutory notices.
• Maintain accurate leasehold, service charge, and major works records and databases.
• Investigate and resolve complex complaints, including liaison with the Housing Ombudsman and First-Tier Tribunal cases.

Conocimientos

Leasehold management

Service charges & budgets

Housing law & Section 20

Managing agents & contractors

Communication with residents

Descripción del empleo

Lead Property Management Officer

An excellent opportunity has arisen for an experienced Lead Property Management Officer to join a respected Housing Association in Islington, providing expert oversight of leasehold and shared ownership properties while leading on managing agent relationships, service charges, and major works compliance.

Summary

An excellent opportunity has arisen for an experienced Lead Property Management Officer to join a respected Housing Association in Islington, providing expert oversight of leasehold and shared ownership properties while leading on managing agent relationships, service charges, and major works compliance.

The Role

• Lead and manage relationships with external managing agents across the portfolio.


• Scrutinise service charge, ground rent, reserve fund invoices and third-party budgets.


• Oversee Section 20 consultation processes and monitor major works projects.


• Act as the main point of contact for leaseholders and shared owners, providing clear advice on leases and responsibilities.


• Support finance teams with year-end accounts, balancing charges, and statutory notices.


• Maintain accurate leasehold, service charge, and major works records and databases.


• Investigate and resolve complex complaints, including liaison with the Housing Ombudsman and First-Tier Tribunal cases.

The Candidate

• Strong knowledge of leasehold and shared ownership housing management.


• Proven experience managing service charges, budgets, and financial queries.


• Sound understanding of housing law, compliance, and Section 20 processes.


• Experience working with managing agents, contractors, and internal compliance teams.


• Confident communicator with the ability to handle complex resident and stakeholder issues.

The Contract

• Working Hours: 35 hours per week


• Length of Contract: 3-6 months, potential for temp-perm


• Rate: The pay range for the role is £29.85 to £31.18 per hour LTD company rate. The PAYE equivalent is £25.45 to £26.58 per hour, inclusive of holiday.

Benefits

• £250 referral bonus for successful candidate recommendations!