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Morgan Hunt UK Ltd; Tottenham; Hybrid; GBP 39,000 - 47,000; Full time

Job summary

Morgan Hunt UK Ltd is recruiting a Home Ownership Service Officer for a fixed-term contract in North London. You will handle end-to-end administration of homeownership transactions, including leasehold and shared ownership matters, liaising with solicitors, surveyors, and lenders.

The role focuses on managing a high-volume caseload with strict deadlines, supporting residents and stakeholders, and ensuring compliance with housing legislation. Hybrid working after the first month is offered.

Qualifications

• Strong administrative and case management skills with high-volume caseload
• Excellent customer service and experience supporting residents through complex transactions
• Strong written and verbal communication with internal and external stakeholders
• Good commercial awareness of housing and property market
• Highly organised and detail-oriented, prioritising workloads
• Proficient IT skills with housing management, CRM and document management systems

Responsibilities

• Deliver end-to-end administration and management of homeownership transactions while ensuring compliance with legislation
• Support sales and marketing activity where required
• Provide excellent service to residents and stakeholders

Skills

Leasehold transactions

Shared ownership

Right to Buy

Landlord & Tenant law

Case management

Stakeholder liaison

CRM systems

Housing legislation

Tools

Housing management software

CRM system

Document management

Case management systems

Job description

Are you a Home Ownership Service Officer looking for your next role? I am currently working with a Housing Association based in Tottenham to help recruit a Home Ownership Service Officer on a fixed-term contract until 31 March 2027, with strong experience in leasehold/shared ownership transactions and a solid understanding of housing legislation.

Key requirements:

• Experience managing

homeownership and residential property transactions, ideally within a Housing Association, Local Authority, developer, managing agent, or similar environment.

• Strong working knowledge of

shared ownership resales, staircasing, lease extensions, remortgages, Right to Buy, Right to Acquire, transfers of equity, probate cases, and repossessions.

• Confident liaising with

solicitors, surveyors, valuers, lenders, managing agents, estate agents, leaseholders, and shared owners to progress transactions efficiently.

• Good understanding of

leasehold and freehold property matters, including the ability to interpret leases and manage related enquiries.

• Knowledge of current housing legislation, particularly:
• Building Safety Act and Leaseholder Protections
• Leasehold Reform legislation
• Landlord and Tenant legislation
• Experience processing legal and compliance documentation, including

Landlord Certificates, Leaseholder Deeds of Certificate, management packs, LPE1 enquiries, certificates of compliance, and Land Registry-related matters.

• Strong administrative and case management skills, with the ability to manage a high-volume caseload while maintaining accurate records and meeting statutory deadlines.
• Excellent customer service skills and experience supporting a diverse resident/customer base through often complex and sensitive transactions.
• Strong communication skills, both written and verbal, with the confidence to manage relationships with internal and external stakeholders.
• Good commercial awareness of the housing and property market and the ability to support sales and marketing activity where required.
• Highly organised, detail-oriented, and able to prioritise competing workloads while maintaining accuracy.
• Strong IT skills and experience using housing management, CRM, document management, or case management systems.

Ideal background:

• Housing Association homeownership team.
• Leasehold services/homeownership services environment.
• Residential conveyancing or property transactions role with exposure to affordable housing/shared ownership products.

The successful candidate will be responsible for delivering the end-to-end administration and management of homeownership transactions while ensuring compliance with relevant legislation and providing an excellent service to residents and stakeholders.

Contract: FTC until 31 March 2027 (with potential for extension).

Salary: £43,082 per annum.

Location: North London (hybrid working available) - after first month

Property and Housing

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.