Homeownership Officer

RG Setsquare; Birmingham; On-site; GBP 33,000 - 38,000; Full time

Benefits offered by this job

Car allowance

Job summary

RG Setsquare is seeking an experienced Homeownership Officer to manage leasehold and homeownership properties across the Midlands. The role includes advising leaseholders, handling service charges and coordinating with internal teams and external stakeholders.

A full UK driving licence and access to a vehicle are required. The position is permanent and Birmingham-based with Midlands-wide coverage, offering a salary of £33,000–£37,500 per annum plus a car allowance.

Qualifications

• Proven experience within homeownership or leasehold management.
• Experience managing a portfolio of leasehold, shared ownership or homeownership properties.
• Good knowledge of leasehold and shared ownership legislation and processes.
• Experience with service charges, Section 20 consultations and leaseholder matters.
• Strong communication and customer service skills.
• Ability to manage your own workload and prioritise competing demands.
• Excellent organisational and administrative skills.
• Confidence to deal with complex queries, complaints and challenging situations.
• Good IT skills and experience using housing management systems.

Responsibilities

• Manage a portfolio of leasehold and homeownership properties across the Midlands.
• Provide professional advice and support to leaseholders, shared owners and other customers.
• Administer and manage service charges, ground rents and other homeownership related charges.
• Deal with leasehold enquiries, complaints, breaches and queries
• Support the delivery of major works and consultation processes
• Manage leasehold and homeownership transactions, including sales, assignments and staircasing
• Work closely with internal teams, contractors, solicitors and external stakeholders.
• Take appropriate action to address breaches of lease and recover outstanding debts
• Undertake site visits across the Midlands as required.

Skills

Leasehold management

Communication

Organisation

Customer service

IT skills

Driving licence

Tools

Housing management system

Job description

Homeownership Officer

Birmingham based with Midlands wide coverage

£33,000 - £37,500 per annum + car allowance

Permanent

We are working with a well established housing association based in Birmingham, with properties and customers across the Midlands, who are looking to appoint a Homeownership Officer on a permanent basis.

This is an excellent opportunity for an experienced housing professional to take responsibility for the effective property management and providing a high-quality service to leaseholders and shared owners.

The role will involve working across the Midlands, so a full driving licence and access to a vehicle are required.

Key responsibilities

• Manage a portfolio of leasehold and homeownership properties across the Midlands.
• Provide professional advice and support to leaseholders, shared owners and other customers.
• Administer and manage service charges, ground rents and other homeownership related charges.
• Deal with leasehold enquiries, complaints, breaches and queries
• Support the delivery of major works and consultation processes
• Manage leasehold and homeownership transactions, including sales, assignments and staircasing
• Work closely with internal teams, contractors, solicitors and external stakeholders.
• Take appropriate action to address breaches of lease and recover outstanding debts
• Undertake site visits across the Midlands as required.

About you

• We are looking for someone with proven experience within homeownership or leasehold management.
• Experience managing a portfolio of leasehold, shared ownership or homeownership properties.
• Good knowledge of leasehold and shared ownership legislation and processes.
• Experience with service charges, Section 20 consultations and leaseholder matters.
• Strong communication and customer service skills.
• The ability to manage your own workload and prioritise competing demands.
• Excellent organisational and administrative skills.
• The confidence to deal with complex queries, complaints and challenging situations.
• Good IT skills and experience using housing management systems.
• A full UK driving licence and access to a vehicleIf you are an experienced Homeownership Officer or Leasehold Officer looking for your next permanent opportunity, we would be keen to hear from you.