Homeowner Services officer

Build Recruitment Limited; Eastleigh; On-site; GBP 22,000 - 37,000; Full time

Job summary

Abri is delighted to recruit two Homeowner Services Officers to join our Specialist Residential Services team in Eastleigh. You will manage a portfolio of leasehold, freehold and shared ownership properties, taking full responsibility for leasehold management and providing specialist advice to residents and colleagues.

Key tasks include scrutinising service charge enquiries, investigating lease breaches, handling lease extension claims with our legal teams, and representing Abri at the First

Qualifications

• CIH or RPM qualification preferred or willing to complete.
• Knowledge of Commonhold and Leasehold Reform Act 2002 and Landlord and Tenant Act as they affect residential leaseholders.
• Experience applying Commonhold and Leasehold law relating to assignments, consents, enfranchisement, lease extension, breach of covenants and service charges.
• Ability to analyse and interpret lease covenants.
• Understanding health and safety legislation as it relates to neighbourhood roles and responsibilities.
• Ability to handle difficult or sensitive situations.

Responsibilities

• Manage a wide portfolio taking full responsibility for leasehold management.
• Provide specialist advice on lease covenants, subletting, alterations and lease variations.
• Provide expert leasehold advice on clauses pertaining to leases, covenants and demised areas; support with consents and enforcement when required.
• Manage breaches of lease and take relevant court action for forfeiture.
• Support with Section 20 and QLTA consultations and management of observations.
• Optimise income through service charge arrears collection, setting and scrutiny and major works recharges.
• Represent Abri at the First Tier Tribunal to defend leasehold challenges or present cases for tribunal determination.
• Audit costs for repairs, management fees and general service charges.
• Work with residents’ associations on estate improvements and planned maintenance.
• Investigate subletting fraud following Abri procedures.
• Resolve complaints and enquiries by providing information.

Skills

Leasehold management

Analytical thinking

Communication skills

Customer service

Education

CIH or RPM qualification

Job description

Role: Homeowner Services Officer
2 positions available
Location: Eastleigh
Type: Perm role
Salary: Up to £36.8k per annum
Hours: 37 hours per week

We’redelighted to be recruiting for twoHomeowner Services Officers to join our exciting Specialist Residential Services team.

Your main purpose will be to manage a portfolio of leasehold, freehold and shared ownership properties, taking full responsibility for leasehold management and providing specialist advice to our customers both internally and externally.

You will confidently lead on the scrutinising and management of service charge enquiries, investigating and remedying lease breaches, handling lease extension claims alongside our legal teams and acting as a point of contact for other lease specific enquiries and processes.

Key Responsibilities:

• Manage a wide portfolio taking full responsibility for leasehold management.
• Provide specialist advice on lease covenants, subletting, alterations and lease variations.
• Provide expert leasehold advice on clauses pertaining to leases, covenants and demised areas and leaseholder rights and responsibilities. Support our Leasehold Admin Officer with consents where necessary and take appropriate enforcement action when required for breach of lease covenants.
• Manage breaches of lease and take relevant court action for forfeiture.
• Support with Section 20 and QLTA consultations and the management of observations.
• Optimise income for the business through the collection of service charge arrears, service charge setting and scrutiny and major work recharges.
• Represent Abri at the First Tier Tribunal to defend leasehold challenges or present cases for tribunal determination.
• Audit costs, collated by the Finance Service Charge team, for repairs, management fees and general service charges.
• Work closely with resident’s associations in respect of estate improvements, account enquiries and planned maintenance programmes.
• Investigate subletting fraud in line with Abri’s procedures, ensuring that all appropriate actions are taken.
• Resolution of complaints and enquiries by providing information as requested.

Required experience

• CIH or RPM qualified desired, or committed to complete the qualification.
• Demonstrable knowledge and understanding of Commonhold and Leasehold Reform Act 2002 and Landlord and Tenant act as they effect residential leaseholders.
• Demonstrable knowledge and experience of applying Commonhold and Leasehold law as it relates to, assignments, consents, enfranchisement, lease extension, breach of covenants and service charges.
• Ability to analyse and interpret lease covenants.
• Understand and apply knowledge of health & safety legislation as it effects and the risks that relate to the neighbourhood roles and their responsibilities.
• Ability to deal with difficult, sensitive and challenging behaviour and situations.