Homeownership Officer

Greenacre Recruitment Ltd; Greater London; On-site; GBP 39,000 - 47,000; Full time

Job summary

Greenacre Recruitment Ltd is seeking an experienced Homeownership Services Officer in London. You will manage leasehold and shared ownership transactions, coordinating with solicitors, surveyors, lenders and managing agents to ensure timely progress.

You’ll support compliance with the Building Safety Act and handle sensitive information across cases, striving for high-quality customer service and accurate record-keeping.

Qualifications

• Experience in leasehold or shared ownership services is required.
• Ability to manage multiple property transactions and deadlines.
• Excellent written and verbal communication with residents and professionals.

Responsibilities

• Manage resales and staircasing transactions from application to completion.
• Process remortgage applications and related enquiries.
• Liaise with solicitors, surveyors, lenders and agents to progress transactions.
• Ensure documentation meets lease requirements and legislation.
• Support Building Safety Act compliance for higher-risk buildings.
• Maintain accurate case records on SharePoint and Dynamics.

Skills

Leasehold experience

Property transactions

Customer service

Communication skills

Tools

SharePoint

Dynamics

Job description

Homeownership Services Officer

Location: Newlon House, 4 Daneland Walk, London N17

Salary: £43,082 per annum (pro rata) + eligibility for performance-related bonus

Reporting to: Head of Homeownership Services

The Role

We are looking for an experienced Homeownership Services Officer to provide a proactive and customer-focused service to leaseholders and shared owners.

You will manage a varied caseload of homeownership transactions, including resales, staircasing, remortgages, lease extensions, Right to Buy/Right to Acquire, probate, repossessions and transfers of equity. You will work closely with residents, solicitors, surveyors, lenders, estate agents and managing agents to ensure transactions progress efficiently and within the required timescales.

The role will also have responsibility for supporting compliance with the Building Safety Act, particularly in relation to Landlord Certificates and Leaseholder Deeds of Certificate for relevant higher-risk buildings.

Key Responsibilities

• Manage resales and staircasing transactions from application through to exchange and completion.


• Process remortgage applications and respond to associated enquiries.


• Liaise with solicitors, surveyors, estate agents, lenders, managing agents and other parties involved in property transactions.


• Respond to management packs, solicitor enquiries and LPE1 enquiries within required timescales.


• Manage and progress lease extension applications through to completion.


• Deal with a range of leasehold and shared ownership enquiries in accordance with lease requirements and relevant legislation.


• Process Right to Buy and Right to Acquire applications within statutory timescales.


• Manage cases involving probate, repossessions and transfers of equity, handling sensitive information appropriately.


• Deal with Land Registry enquiries and Certificates of Compliance.


• Process Landlord Certificates and Leaseholder Deeds of Certificate in accordance with Building Safety Act requirements.


• Liaise with internal teams including Housing Services, Property Services, Finance, Income & Investigations and Service Charges.


• Maintain accurate case records and ensure documentation is correctly recorded on systems including SharePoint and Dynamics.


• Provide a high standard of customer service to residents throughout each transaction.


• Ensure all work complies with relevant legislation, data protection requirements and organisational policies and procedures.

About You

The successful candidate will ideally have:

• Experience working within homeownership, leasehold or shared ownership services, preferably within a housing association, local authority or similar organisation.


• Experience managing property transactions such as resales, staircasing and remortgages.


• A good understanding of leasehold and shared ownership processes.


• Experience liaising with solicitors, surveyors, lenders and other professionals involved in property transactions.


• Knowledge of relevant housing and leasehold legislation.


• An understanding of the Building Safety Act and leaseholder protections would be particularly beneficial.


• Strong organisational skills with the ability to manage multiple cases and statutory deadlines.


• Excellent written and verbal communication skills.


• A customer-focused approach and confidence dealing with complex or sensitive enquiries.


• Strong attention to detail and the ability to maintain accurate records.