Administrator and Scheduling Coordinator x2

Housing Quality Network; Yeovil; On-site; GBP 24,000 - 30,000; Full time

Job summary

Housing Quality Network is seeking an Administrator & Scheduling Coordinator to join their Eastleigh office. You’ll be responsible for scheduling and coordinating appointments for operatives and surveyors, ensuring that services are delivered efficiently.

The ideal candidate will possess strong administrative skills and enjoy problem-solving in a busy environment. This role offers the opportunity to make a significant impact as part of a supportive team committed to excellent customer service.

Qualifications

• Experience scheduling jobs is essential for coordinating tasks.
• Strong administration skills to manage diaries and appointments.
• Ability to build relationships and communicate well with customers.

Responsibilities

• Schedule and coordinate operatives' and surveyors' diaries.
• Keep customers updated on the service progress.
• Identify service improvements using data.

Skills

Strong administration skills

Experience scheduling jobs

Customer-focused approach

Problem-solving

Organisational skills

Job description

At Abri, we’re committed to creating thriving communities and providing excellent homes and services for our customers. We’re looking for anAdministrator & Scheduling Coordinatorto join our team and play a key role in supporting the delivery of our Damp & Mould service.

Based in ourEastleigh office, you’ll schedule, coordinate, monitor, and proactively manage operatives’ and surveyors’ diaries, helping to ensure works are delivered efficiently and that customers receive a great experience from start to finish.

What you’ll be doing

You’ll be the person keeping everything connected. From arranging appointments and coordinating diaries to keeping customers updated and supporting colleagues across the business, you’ll play a key part in helping us deliver an excellent Damp & Mould service.

You’ll enjoy building relationships with a wide range of people, juggling priorities and finding solutions when plans change. Whether you’re helping a customer understand what’s happening next, working with operatives and surveyors to schedule works, or using data to identify service improvements, you’ll make sure things stay on track and our customers receive the service they deserve.

No two days are the same, so we’re looking for someone who thrives in a busy environment, enjoys problem-solving and takes pride in being organised, proactive and customer-focused.

At Abri, you’ll be part of a supportive team where your work genuinely makes a difference to our customers and communities. We’ll give you the opportunity to develop your skills, share your ideas, and contribute to continuously improving the services we provide.

If you have experience scheduling jobs, strong administration skills and enjoy working with people, you could be exactly who we’re looking for.

If this sounds like the opportunity you’ve been waiting for, we’d love to hear from you!

We’ll review applications as they’re received and may close the advert early if we receive a high volume of suitable applications, so don’t delay – apply today!