Homebuyer Experience Coordinator

Sphere Solutions; Sexeter; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme

Private medical insurance

Life Assurance and Sharesave

Digital GP service

Employee Assistance Programme (EAP)

26 days annual leave

Job summary

Sphere Solutions in Exeter is seeking a Customer Care Coordinator to be the first point of contact for customers who have recently purchased a new build home from the developer. You will support the department in delivering a high-quality, professional service focused on achieving exceptional customer satisfaction.

Responsibilities include working within the Customer Care team, chasing subcontractors, responding to customer queries, logging defects, maintaining call records, and offering ad hoc

Qualifications

• Experience in the house-building sector in a similar role.
• Excellent written and verbal communication skills.
• An approachable, calm, and professional demeanour.
• Proficient in Microsoft Outlook.

Responsibilities

• Work collaboratively within the Customer Care team.
• Chase subcontractors regarding outstanding defects on a weekly basis.
• Respond to all customer queries in a timely and professional manner.
• Ensure that property defects are logged promptly and accurately.
• Maintain up-to-date records of calls to all new homeowners, reporting any issues immediately to the Sales, Construction, Customer Care teams.
• Provide additional ad hoc administrative and departmental support as required.

Skills

Customer service

Communication

Tools

Microsoft Outlook

Job description

Sphere Solutions in Exeter is seeking a Customer Care Coordinator to be the first point of contact for customers who have recently purchased a new build home from the developer. You will support the department in delivering a high-quality, professional service focused on achieving exceptional customer satisfaction.

Responsibilities include working within the Customer Care team, chasing subcontractors, responding to customer queries, logging defects, maintaining call records, and offering ad hoc