Homelessness Triage Officer

Northumberland County Council; Newsham; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

26 days annual leave

LGPS (Local Government Pension Scheme)

Flexi scheme (where applicable)

Job summary

Northumberland County Council is recruiting a Triage Officer within the Homeless and Housing Options service. The role serves as the initial contact point for enquiries and will assess approaching households, providing guidance on homelessness and related support.

The position is a fixed-term contract until 31 March 2029. The successful candidate will work with the Homelessness and Housing Options Officers to monitor Personal Housing Plans and communicate with customers for updates, ensuring

Qualifications

• Experience engaging with clients facing homelessness or trauma.
• Commitment to high-quality, customer-focused service.
• Ability to work collaboratively with teams.

Responsibilities

• Be the first point of contact for new enquiries and conduct an initial assessment of approaching households.
• Provide general advice on homelessness, tenure security, harassment and eviction, disrepair, money management, benefits, relationship breakdown and domestic abuse.
• Support Homelessness and Housing Options Officers in monitoring Personal Housing Plans and contacting customers for updates.

Skills

Client facing

Communication

Empathy

Problem solving

Tools

MS Office

Job description

Job Information

Northumberland County Council's (NCC) vision is 'Land of Great Opportunities', for current and future generations. We believe there is no better place to live and work.

The Homeless and Housing Options service is a county wide service offering advice and assistance to individuals who are homeless or threatened with homelessness. The team covers the whole of the Northumberland area.

The Triage officer role is an extremely important role within the service as they are the first point of contact for all enquiries. The officer will gather information and evidence to substantiate a homeless claim prior to it being passed over to the Homeless officers.

This role is offered on a fixed term contract until 31st March 2029.

What you'll be doing:

• Be the first point of contact for all new enquiries into the service and to conduct an initial assessment of the approaching household.
• Providing general advice and assistance in the following areas: homelessness, security of tenure, harassment and illegal eviction, disrepair, money management, benefits, relationship breakdown, domestic abuse.
• Supporting the Homelessness and Housing Options Officers in monitoring Personal Housing Plans, including contacting customers for updates.

What you'll bring:

• Experience of engaging appropriately with people with a variety of disadvantages, including mental health challenges, addiction, and those who may have experienced domestic abuse or other trauma.
• Commitment to ensuring a customer focused service is provided, and that service delivery is to the highest standards of customer care and quality.
• Able to demonstrate an ability to deliver with Purpose, be accountable, adapt with agility, collaborate openly and build trust with residents and colleagues.

For further information about this vacancy, please contact Vicki Flint (Homelessness and Housing Options Manager) via email; [e-mail] for an informal chat.

Why choose us?

We have some outstanding benefits and perks to offer you, including:

• 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
• Automatic enrolment into the Local Government Pension Scheme
• Flexi scheme (if applicable) - up to 2 days flexible leave available per month (pro rata for part-time employees)

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What you need to know

For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes here.

We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.

For further information about working for NCC, please visit our website here.