Homeless Prevention Manager (Assessments)

North East Combined Authority; North Tyneside; In loco; GBP 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

North Tyneside Council is seeking an experienced manager to lead the Homeless Prevention Assessments Team. The role focuses on ensuring statutory duties are met, delivering a timely, high-quality service and robust decision-making within a busy, statutory environment.

You will drive performance, support staff development, and use data and case intelligence to reduce reliance on temporary accommodation while safeguarding customers. Fixed-term contract for 12 months.

Competenze

• Strong knowledge and practical application of homelessness legislation and statutory guidance.
• Experience of managing homelessness assessment, prevention or housing options services.
• Strong case and performance management skills.
• Ability to use data and case intelligence to improve performance and service delivery.
• Experience of leading, supporting and developing employees within a demanding operational environment.
• Sound judgement in complex cases, including vulnerability and safeguarding.
• Understanding of the relationship between homelessness prevention, case progression and temporary accommodation demand.

Mansioni

• Provide clear leadership to the Homeless Prevention Assessments Team and oversee caseloads and performance.
• Ensure decisions are robust, timely and compliant with homelessness legislation and local policy.
• Support officers to use prevention and relief duties effectively and remove barriers to case progression.
• Use performance information and quality assurance to understand demand drivers and improve outcomes.
• Lead, challenge and develop staff while learning from complaints and case audits to drive service improvements.

Conoscenze

Leadership

Case management

Data analysis

Performance management

People development

Judgement under pressure

Policy & guidance

Descrizione del lavoro

We are looking for an experienced and confident manager to lead our Homeless Prevention Assessments Team at a time of significant demand and challenge.

This is a key operational management role, with responsibility for ensuring that homelessness cases are actively and effectively managed, statutory duties are met and customers receive a timely, consistent and high-quality service.

You will provide clear leadership to the team, creating strong oversight of caseloads and performance and ensuring that cases progress with purpose. You will support officers to make effective use of homelessness prevention and relief duties, identify barriers to case progression and ensure decisions are robust, timely and compliant with homelessness legislation, statutory guidance and local policy.

Preventing homelessness and reducing reliance on temporary accommodation are key priorities for the service. You will be expected to use performance information, case reviews and quality assurance to understand what is driving demand and outcomes, identify where intervention is required and ensure opportunities to prevent or resolve homelessness are being maximised. An important part of the role will be helping the service reduce the financial impact of temporary accommodation while maintaining a clear focus on the needs and circumstances of customers.

We need someone who can provide direction in a busy statutory service, while creating a supportive environment in which employees understand what is expected of them and are equipped to deliver.

You will be comfortable managing complex cases, providing professional challenge, supporting decision-making and responding to emerging service pressures. You will also have an important role in ensuring learning from complaints, statutory reviews and case audits translates into improvements in practice and customer experience.

We are particularly interested in candidates who can demonstrate:

• strong knowledge and practical application of homelessness legislation and statutory guidance;
• experience of managing homelessness assessment, prevention or housing options services;
• strong case and performance management skills;
• the ability to use data and case intelligence to improve performance and service delivery;
• experience of leading, supporting and developing employees within a demanding operational environment;
• sound judgement in complex cases, including vulnerability and safeguarding;
• a clear understanding of the relationship between effective homelessness prevention, case progression and temporary accommodation demand; and
• an ability to balance good customer outcomes with statutory responsibilities, performance and effective use of public resources.

This role would suit someone who understands that effective homelessness management is about more than processing applications. It requires early intervention, strong case management, good professional judgement and a relentless focus on achieving the best available outcome for the customer while making effective use of Council resources.

This is a fixed term contract for 12 months.

Contact:

For an informal conversation regarding the vacancy, please contact:

Lauren Berry

[e-mail],uk

Applications based upon flexible working arrangements are welcomed and will be given full consideration.

Why North Tyneside Council?

Our People First strategy is our promise to make North Tyneside Council an exceptional place to work, where everyone can thrive and flourish. A place where people want to work, where joining our team is an exciting prospect, staying with us feels like a great decision, and building your career at North Tyneside Council is a natural progression.

As part of our People First strategy, we are committed to creating a workplace that reflects the diverse communities we serve. We believe that diversity, equity, and inclusion are fundamental to our success and the well-being of our employees and residents. Our goal is to foster an environment where everyone feels welcome, safe and valued.

Together, we're crafting a workplace that's built on our values and a shared commitment to making a difference. If you are passionate and committed about making a difference and want to work somewhere where you can make positive change, we will provide the right environment for you to excel.

Alongside our People First strategy, we are committed to safeguarding and promoting the welfare of children and young people, and adults at risk of harm. All staff and volunteers are expected to share this commitment and to familiarise themselves with all relevant policies, procedures and guidance. Within North Tyneside, safeguarding is everybody’s business.

Require a reasonable adjustment? If you feel a reasonable adjustment will provide additional support in both the recruitment process and within the workplace, please indicate this to the hiring manager on your application. Declaring a reasonable adjustment will not subject you to any form of discrimination when determining which applicants are successful for interview and employment with us.

Our Carbon Net-Zero 2030 Action Plan

In 2019, North Tyneside Council declared a climate emergency. This declaration set a target to reduce the carbon footprint of the council’s operations, and the borough, by 50% by 2023 and to align to the Government’s net zero target of 2050.

We recognise the significant role we can play in the borough in helping to limit climate change, but we can’t do this alone; we need help from all our residents, businesses, voluntary and community sectors and of course all those who apply and work for us. Together we can make North Tyneside a sustainable place to live and work for everyone in the borough.

To learn more about Our Carbon Net-Zero 2030 Action Plan, click here.

Learn More

For further information about North Tyneside Council, the benefits of working for us, candidate support, and the many attractions of working and living in North Tyneside please see the council’s “work for us” page here Work for us | North Tyneside Council.

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