Homelessness Triage Officer: First Contact & Support

Northumberland County Council; Newsham; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

26 days annual leave

LGPS (Local Government Pension Scheme)

Flexi scheme (where applicable)

Job summary

Northumberland County Council is recruiting a Triage Officer within the Homeless and Housing Options service. The role serves as the initial contact point for enquiries and will assess approaching households, providing guidance on homelessness and related support.

The position is a fixed-term contract until 31 March 2029. The successful candidate will work with the Homelessness and Housing Options Officers to monitor Personal Housing Plans and communicate with customers for updates, ensuring

Qualifications

• Experience engaging with clients facing homelessness or trauma.
• Commitment to high-quality, customer-focused service.
• Ability to work collaboratively with teams.

Responsibilities

• Be the first point of contact for new enquiries and conduct an initial assessment of approaching households.
• Provide general advice on homelessness, tenure security, harassment and eviction, disrepair, money management, benefits, relationship breakdown and domestic abuse.
• Support Homelessness and Housing Options Officers in monitoring Personal Housing Plans and contacting customers for updates.

Skills

Client facing

Communication

Empathy

Problem solving

Tools

MS Office

Job description

Northumberland County Council is recruiting a Triage Officer within the Homeless and Housing Options service. The role serves as the initial contact point for enquiries and will assess approaching households, providing guidance on homelessness and related support.

The position is a fixed-term contract until 31 March 2029. The successful candidate will work with the Homelessness and Housing Options Officers to monitor Personal Housing Plans and communicate with customers for updates, ensuring