Frontline Housing Triage Officer

Northumberland County Council; Blyth; In loco; GBP 26.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Annual leave 26 days

LGPS pension

Flexi leave up to 2 days/month

Descrizione del lavoro

Northumberland County Council seeks a Triage Officer for the Homelessness and Housing Options service. You will be the initial contact, gathering information to substantiate homeless claims before passing to Homelessness Officers.

The role is fixed-term until 31 March 2029, based in Northumberland. Key duties include assessing new enquiries, giving general homelessness guidance, and assisting with Personal Housing Plans.

Competenze

• Experience engaging with individuals facing disadvantages, including mental health or trauma.
• Commitment to high standards of customer care and service delivery.
• Ability to act with purpose, accountability, agility, collaboration and trust.

Mansioni

• Be the first point of contact for all new enquiries and conduct an initial assessment of approaching households.
• Provide general advice on homelessness, security of tenure, harassment, disrepair, benefits and related areas.
• Support Officers by monitoring Personal Housing Plans and contacting customers for updates.

Conoscenze

Customer focus

Communication

Adaptability

Descrizione del lavoro

Northumberland County Council seeks a Triage Officer for the Homelessness and Housing Options service. You will be the initial contact, gathering information to substantiate homeless claims before passing to Homelessness Officers.

The role is fixed-term until 31 March 2029, based in Northumberland. Key duties include assessing new enquiries, giving general homelessness guidance, and assisting with Personal Housing Plans.