Senior Private Sector Housing Officer (Tenancy relations)

North East Combined Authority; Blyth; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

26 days annual leave

Local Government Pension Scheme

Flexi scheme

Job summary

Northumberland County Council is seeking a Senior Private Sector Housing Officer (Tenancy Relations Officer) on a fixed-term contract for 3 years. The role focuses on specialist tenancy relations, enforcement, and regulatory duties within the Housing Service.

You will deliver confidential housing advice, investigate complaints, and represent the council in court or tribunals when required, while developing consistent policies and working with partners to secure positive outcomes.

Qualifications

• Educated to Level 4 standard (degree, HNC, foundation degree or equivalent) or able to demonstrate equivalent knowledge through experience.
• Significant experience delivering tenancy relations, housing advice, enforcement or regulatory services.
• Strong knowledge of private rented sector legislation and tenancy relations work.

Responsibilities

• Deliver specialist tenancy relations advice to tenants, landlords and agents.
• Investigate complaints relating to unlawful eviction, harassment, discrimination, and breaches of housing legislation.
• Lead complex enforcement activity, including civil penalties, prosecutions and rent repayment orders.
• Prepare legal documentation and represent the Council in court or tribunal proceedings where required.
• Develop policies, procedures and operational guidance to support consistent service delivery.
• Work closely with Legal Services, Housing Options, landlords, housing providers and external partners to achieve positive outcomes.

Skills

Tenancy relations

Housing advice

Enforcement

Regulatory liaison

Stakeholder engagement

Education

Level 4 qualification

Degree or equivalent

Job description

Senior Private Sector Housing Officer (Tenancy Relations Officer)

Fixed term for 3 years

Northumberland County Council's (NCC) vision is ‘Land of Great Opportunities', for current and future generations. We believe there is no better place to live and work.

About The Service

The Housing Service plays a key role in shaping communities across Northumberland by promoting safe, affordable and high-quality housing. The service is responsible for approximately 8,300 residential properties while also delivering strategic housing services, including homelessness prevention, improving standards in the private rented sector, and supporting sustainable communities.

What you'll be doing:

This varied and rewarding position will see you:

• Deliver specialist tenancy relations advice to tenants, landlords and agents.
• Investigate complaints relating to unlawful eviction, harassment, discrimination, and breaches of housing legislation.
• Lead complex enforcement activity, including civil penalties, prosecutions and rent repayment orders.
• Prepare legal documentation and represent the Council in court or tribunal proceedings where required.
• Develop policies, procedures and operational guidance to support consistent and effective service delivery.
• Work closely with Legal Services, Housing Options, landlords, housing providers and external partners to achieve positive outcomes.

What you'll bring:

We're looking for an experienced housing professional with a strong understanding of private rented sector legislation and tenancy relations work. You will be confident operating in a regulatory or enforcement environment and capable of making sound decisions in complex and sensitive situations

You will have:

• Educated to Level 4 standard (degree, HNC, foundation degree or equivalent) or able to demonstrate equivalent knowledge through experience.
• Significant experience delivering tenancy relations, housing advice, enforcement or regulatory services.
• Strong knowledge of private rented sector legislation, including the Renters' Rights Act 2025, Housing Act 2004, Housing Act 1988 and Protection from Eviction Act 1977.
• Experience investigating complex housing complaints and preparing robust enforcement cases.
• The ability to manage competing priorities and maintain accurate case records.

For further information about this vacancy, please contact Kirsty Gilmartin, Private Sector Housing Manager via email; [e-mail] for an informal chat.

Why choose us?

We have some outstanding benefits and perks to offer you, including:

• 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
• Automatic enrolment into the Local Government Pension Scheme
• Flexi scheme (if applicable) - up to 2 days flexible leave available per month (pro rata for part-time employees)

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What you need to know

For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes here.

We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.

For further information about working for NCC, please visit our website here.

Although we advertise on North East Jobs, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications.

Additionally, we reserve the right to close this vacancy early or adjust the shortlisting criteria, including the pass mark for interview selection, to ensure a fair and manageable recruitment process. We encourage early applications.

Alternative application format:

British Sign Language: northumberlandcc-cs.signvideo.net

For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930