Homelessness Triage Officer

Northumberland County Council; Blyth; Presencial; GBP 26 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Annual leave 26 days

LGPS pension

Flexi leave up to 2 days/month

Resumo da oferta

Northumberland County Council seeks a Triage Officer for the Homelessness and Housing Options service. You will be the initial contact, gathering information to substantiate homeless claims before passing to Homelessness Officers.

The role is fixed-term until 31 March 2029, based in Northumberland. Key duties include assessing new enquiries, giving general homelessness guidance, and assisting with Personal Housing Plans.

Qualificações

• Experience engaging with individuals facing disadvantages, including mental health or trauma.
• Commitment to high standards of customer care and service delivery.
• Ability to act with purpose, accountability, agility, collaboration and trust.

Responsabilidades

• Be the first point of contact for all new enquiries and conduct an initial assessment of approaching households.
• Provide general advice on homelessness, security of tenure, harassment, disrepair, benefits and related areas.
• Support Officers by monitoring Personal Housing Plans and contacting customers for updates.

Conhecimentos

Customer focus

Communication

Adaptability

Descrição da oferta de emprego

Northumberland County Council’s (NCC) vision is ‘Land of Great Opportunities’, for current and future generations. We believe there is no better place to live and work.

The Homeless and Housing Options service is a county wide service offering advice and assistance to individuals who are homeless or threatened with homelessness. The team covers the whole of the Northumberland area.

The Triage officer role is an extremely important role within the service as they are the first point of contact for all enquiries. The officer will gather information and evidence to substantiate a homeless claim prior to it being passed over to the Homeless officers.

This role is offered on a fixed term contract until 31st March 2029.

What you’ll be doing:

• Be the first point of contact for all new enquiries into the service and to conduct an initial assessment of the approaching household.
• Providing general advice and assistance in the following areas: homelessness, security of tenure, harassment and illegal eviction, disrepair, money management, benefits, relationship breakdown, domestic abuse.
• Supporting the Homelessness and Housing Options Officers in monitoring Personal Housing Plans, including contacting customers for updates.

What you’ll bring:

• Experience of engaging appropriately with people with a variety of disadvantages, including mental health challenges, addiction, and those who may have experienced domestic abuse or other trauma.
• Commitment to ensuring a customer focused service is provided, and that service delivery is to the highest standards of customer care and quality.
• Able to demonstrate an ability to deliver with Purpose, be accountable, adapt with agility, collaborate openly and build trust with residents and colleagues.

Why choose us?

• 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
• Automatic enrolment into the Local Government Pension Scheme
• Flexi scheme (if applicable) – up to 2 days flexible leave available per month (pro rata for part-time employees)

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For further information about this vacancy, please contact Vicki Flint (Homelessness and Housing Options Manager) via email; [e-mail] for an informal chat.

What you need to know

For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes here.

We are proud to be an equal opportunities employer.

We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria.

If you have a disability and would prefer to apply in a different format, please see the alternative methods below.

This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.

For further information about working for NCC, please visit our website here.

Although we advertise on North East Jobs, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications.

Additionally, we reserve the right to close this vacancy early or adjust the shortlisting criteria, including the pass mark for interview selection, to ensure a fair and manageable recruitment process. We encourage early applications.

Alternative application format:

British Sign Language: northumberlandcc-cs.signvideo.netFor those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930