Homelessness Case Officer

North West Leicestershire District Council; Coalville; Hybrid; GBP 30,000 - 37,000; Full time

Benefits offered by this job

34 days holiday (including bank hols)

LGPS with 22% employer contribution

Employee benefits programme (medical,

Continued training and development

Agile working: home & office

Job summary

North West Leicestershire District Council is recruiting a Homelessness Case Officer within the Housing Choices Team. The role involves managing a combined caseload of prevention and relief cases and requires a thorough understanding of Part 7 of the Housing Act 1996 and the Homelessness Reduction Act 2017.

A full driving licence is required to enable visits across the district. The position offers Agile working with a mix of home and office working, a starting salary of £33,673, and 34 days

Qualifications

• Thorough understanding of and experience of working under part 7 of the Housing Act 1996 and the Homelessness Reduction Act 2017.
• Customer-focused team member to work with customers who are homeless or threatened with homelessness to help them find housing solutions that meet their needs whilst ensuring statutory obligations are met.
• Must have a full driving license to carry out visits across the district.

Job description

Homelessness Case Officer

It is exciting times in the council's Housing Choices Team and we are looking for an enthusiastic and knowledgeable individual to join our team. You will manage a combined case load of prevention and relief cases and so you will have a thorough understanding of and experience of working under part 7 of the Housing Act 1996 and Homeless Reduction Act 2017. We are looking for a customer focussed team member to work with customers who are homeless or threatened with homelessness to help them find housing solutions that meet their needs whilst ensuring our statutory obligations are met. You will need a full driving license to ensure you can carry out visits across the district.

• 36.25 hrs per week with a starting annual salary at £33,673
• Agile working scheme with a combination of home and office working
• 34 days holiday (including bank holidays) increasing to 38 days after 5 years (full time equivalent)
• Attractive Local Government Pension Scheme with at least 22% employer's contribution
• Employee benefits programme' including payback on medical, dental and optical expenses
• Continued training and development opportunities

Disabled applicants who meet the essential criteria for the job will be guaranteed an interview.

We welcome applications from all sections of the community.

This is an exciting time of change at NWLDC as we progress devolution and local government reorganisation (LGR). To learn more about what this means, visit: Devolution - North West Leicestershire District Council and email [e-mail] if you have any questions.

Closing Date: Sunday 8th November 2026

Early applications are encouraged, as we reserve the right to close this vacancy prior to the advertised closing date