Homelessness Case Officer

Nub News; Coalville; Hybrid; GBP 30,000 - 37,000; Full time

Benefits offered by this job

34 days holiday

LGPS with 22% employer contribution

Employee benefits (medical, dental,opt

Continued training and development

Job summary

North West Leicestershire District Council is recruiting a Homelessness Case Officer. The role combines prevention and relief caseloads, requiring knowledge of housing legislation and a customer-focused approach to support those who are homeless or threatened with homelessness.

A full driving licence is required for district-wide visits, with a hybrid working arrangement of home and office. The starting salary is £33,673 with 34 days holiday (38 after 5 years), a Local Government Pension Scheme

Qualifications

• Thorough understanding of and experience working under part 7 of the Housing Act 1996 and the Homelessness Reduction Act 2017.
• Customer-focused approach and ability to work with customers who are homeless or threatened with homelessness.

Responsibilities

• Manage a combined caseload of prevention and relief cases.
• Help customers find housing solutions that meet their needs while ensuring statutory obligations are met.

Job description

Homelessness Case Officer

It is exciting times in the council's Housing Choices Team and we are looking for an enthusiastic and knowledgeable individual to join our team. You will manage a combined case load of prevention and relief cases and so you will have a thorough understanding of and experience of working under part 7 of the Housing Act 1996 and Homeless Reduction Act 2017. We are looking for a customer focussed team member to work with customers who are homeless or threatened with homelessness to help them find housing solutions that meet their needs whilst ensuring our statutory obligations are met. You will need a full driving license to ensure you can carry out visits across the district.

• 36.25 hrs per week with a starting annual salary at £33,673
• Agile working scheme with a combination of home and office working
• 34 days holiday (including bank holidays) increasing to 38 days after 5 years (full time equivalent)
• Attractive Local Government Pension Scheme with at least 22% employer's contribution
• Employee benefits programme' including payback on medical, dental and optical expenses
• Continued training and development opportunities

Disabled applicants who meet the essential criteria for the job will be guaranteed an interview.

We welcome applications from all sections of the community.

To learn more about what this means, visit: Devolution - North West Leicestershire District Council and email [e-mail] if you have any questions.

Closing Date: Sunday 8th November 2026

Early applications are encouraged, as we reserve the right to close this vacancy prior to the advertised closing date