Homelessness Accommodation Coordinator

Carrington Blake Recruitment; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Carrington Blake Recruitment is seeking a Temporary Accommodation Officer to manage a portfolio of properties used for homeless households, ensuring compliant tenancy and void management. The role collaborates with Housing Solutions, landlords, and external providers to deliver effective accommodation and meet statutory homelessness duties.

The post holder coordinates lettings, rent arrears, repairs, and health and safety compliance while maintaining accurate records and providing support to

Qualifications

• Experience of housing, tenancy, property or accommodation management.
• Understanding of temporary accommodation and/or homelessness services.
• Experience of dealing with tenants, landlords, contractors or external providers.
• Ability to manage rent arrears, repairs, complaints and tenancy-related issues.
• Good understanding of property health and safety requirements.
• Ability to manage multiple properties, cases and competing priorities.
• Strong communication, negotiation and customer service skills.
• Ability to deal professionally and sensitively with vulnerable households.
• Good organisational and administrative skills, with strong attention to detail.
• Ability to work collaboratively with internal teams and external organisations.
• Good written and verbal communication skills.
• Ability to maintain accurate records and manage confidential information.
• Ability to work independently, use initiative and resolve problems effectively.
• Understanding of relevant homelessness legislation and housing procedures is desirable.

Responsibilities

• Manage a portfolio of temporary accommodation properties for households accepted as homeless by the Council.
• Oversee the letting and allocation of temporary accommodation, ensuring properties are appropriately occupied and all relevant procedures are followed.
• Manage property voids, including inspections, repairs, cleaning and preparation of properties for new occupants.
• Undertake tenancy and occupancy management, addressing breaches of tenancy conditions, unauthorised occupation, complaints and other tenancy-related matters.
• Monitor and manage rent accounts and arrears, working with tenants to resolve outstanding payments and establish appropriate repayment arrangements where required.
• Coordinate and monitor repairs, liaising with landlords, contractors and accommodation providers to ensure issues are resolved within appropriate timescales.

Skills

Housing experience

Tenancy management

Liaison with landlords

Communication skills

Interpersonal skills

Job description

Carrington Blake Recruitment is seeking a Temporary Accommodation Officer to manage a portfolio of properties used for homeless households, ensuring compliant tenancy and void management. The role collaborates with Housing Solutions, landlords, and external providers to deliver effective accommodation and meet statutory homelessness duties.

The post holder coordinates lettings, rent arrears, repairs, and health and safety compliance while maintaining accurate records and providing support to