Strategic Housing Operations Manager

Carrington Blake Recruitment; Greater London; On-site; GBP 64,000 - 72,000; Full time

Job summary

Carrington Blake Recruitment is seeking a seasoned leader to head the Housing Management and Income Recovery Service. You will oversee temporary accommodation, rent collection and arrears, while managing contracts, budgets and partnerships to drive service improvement.

The role involves strategic leadership and deputising for the Head of Temporary Accommodation when needed. Ideal candidates will have senior experience in housing, knowledge of relevant legislation, and a proven track record in

Qualifications

• Significant local authority housing/homelessness experience.
• Management of temporary accommodation services.
• Experience leading income recovery/rent arrears functions.
• Senior-level staff and service management experience.
• Experience dealing with complex housing cases and complaints.
• Knowledge of housing legislation and council procedures.
• Experience managing contracts, providers and external partners.
• Strong performance, financial and data-management skills.

Responsibilities

• Lead and manage the Housing Management and Income Recovery team.
• Oversee temporary accommodation allocation, management and performance.
• Monitor rent collection, arrears and income maximisation.
• Manage landlords, accommodation providers, contractors and commissioned services.
• Handle complex cases, complaints, Member enquiries, Ombudsman matters and legal challenges.
• Review performance, financial and operational data and prepare reports/business cases.
• Manage contracts, budgets and procurement activity.
• Lead staff supervision, performance management, recruitment and training.
• Work with internal and external partners to prevent and relieve homelessness.
• Support service improvement, policy development and implementation of new systems/processes.
• Deputise for Head of Temporary Accommodation when required.

Skills

Housing management

Income recovery

Rent arrears

Contract management

Performance management

Complex cases

Legal/Ombudsman

Staff leadership

Budget management

Data analysis

Stakeholder management

Policy development

Customer service & inclusion

Job description

Carrington Blake Recruitment is seeking a seasoned leader to head the Housing Management and Income Recovery Service. You will oversee temporary accommodation, rent collection and arrears, while managing contracts, budgets and partnerships to drive service improvement.

The role involves strategic leadership and deputising for the Head of Temporary Accommodation when needed. Ideal candidates will have senior experience in housing, knowledge of relevant legislation, and a proven track record in