Homeless Support Work - FTC 2 Years

WMJobs; Warwick; On-site; GBP 23,000 - 29,000; Full time

Job summary

Warwick District Council is seeking a proactive and compassionate individual to join our Temporary Accommodation Team, supporting residents in temporary accommodation and ensuring they feel safe and treated with dignity.

You will manage a varied caseload, work with internal teams, landlords and external agencies, keep accurate records, and prepare reports, while upholding safeguarding, confidentiality and inclusion principles. This role is based in Warwick and not suitable for home working.

Qualifications

• Strong communication and interpersonal skills.
• A compassionate, non-judgemental approach when working with vulnerable individuals.
• Ability to manage a varied caseload and work under pressure.
• Good problem-solving skills and professional conduct.
• Ability to work with internal teams, landlords and external support agencies.
• Good administrative and IT skills, including record keeping and reporting.
• Understanding of safeguarding, confidentiality, equality, diversity and inclusion.
• Flexible and proactive approach to improve outcomes for residents.

Responsibilities

• Provide practical support to residents living in temporary accommodation.
• Manage a varied caseload and prioritize competing demands.
• Collaborate with internal teams, landlords and external support agencies.
• Maintain accurate records and prepare regular reports on caseloads and outcomes.
• Ensure safeguarding, confidentiality, and equality and inclusion are upheld in all work.

Skills

Communication

Interpersonal skills

Safeguarding

Administration

IT skills

Confidentiality

Diversity & inclusion

Problem-solving

Teamwork

Organised

Job description

Warwick District Council,

Here at Warwick District Council, we pride ourselves on the fact that we offer you a great place to work.

We achieve our goals by recruiting and retaining motivated, empowered and flexible staff. We are committed to training and development, and we encourage a healthy work-life balance.

We offer the rewards and benefits that make it a great place to work.

People like you

We offer a wide range of career opportunities at every level of the organisation. From apprenticeships to senior management, permanent to fixed term contracts or part-time working, we have something for everyone.

We are committed to safeguarding and promoting the welfare of children, young people and adults and expect all staff and volunteers to share this commitment. This post is subject to an Enhanced DBS check.

This post is based at/from our offices within Warwick District and is not suitable for home or hybrid working.

Our Temporary Accommodation Team supports individuals and families who are experiencing homelessness or are at risk of losing their homes. We work to ensure that residents placed in temporary accommodation receive appropriate support, feel safe, and are treated with dignity and respect.

Working collaboratively with housing colleagues, support services, landlords, and external agencies, the team aims to help residents maintain their accommodation, address their individual needs, and move towards secure and sustainable long-term housing.

This is a varied and rewarding role for someone who is passionate about helping vulnerable people, solving problems, and making a positive difference in the community.

We are looking for a proactive, compassionate, and organised individual who can provide practical support to residents living in temporary accommodation.

The successful candidate will have:

• Strong communication and interpersonal skills, with the ability to build positive relationships with residents from a range of backgrounds.
• A compassionate, non-judgemental approach when working with people experiencing homelessness or other challenging circumstances.
• The ability to manage a varied caseload, prioritise competing demands, and work effectively under pressure.
• Good problem-solving skills and the confidence to deal with challenging situations professionally.
• The ability to work collaboratively with internal teams, landlords, and external support agencies.
• Good administrative and IT skills, including maintaining accurate records and preparing reports.
• An understanding of safeguarding, confidentiality, equality, diversity, and inclusion.
• A flexible and proactive approach, with a commitment to improving outcomes for residents.
• Experience in housing, homelessness, tenancy support, or working with vulnerable individuals would be desirable.

Please refer to the job description and person specification on our website for further information.

If you wish to have an informal discussions or ask any questions about the role please contact:

Katie Williams, Homeless Services Co-Ordinator via email [e-mail]

Closing Date: 8th November 2026

Interviews: 17th November 2026