Homeless Support Work

WARWICK DISTRICT COUNCIL; Warwick; On-site; GBP 22,000 - 28,000; Full time

Job summary

Warwick District Council is seeking a proactive and compassionate individual to support residents in temporary accommodation. You will manage a varied caseload, maintain accurate records, and work closely with housing colleagues, landlords and external agencies to address residents’ needs.

We value safeguarding, confidentiality, and equality of opportunity, and you will join a team dedicated to improving outcomes for vulnerable people. The role is based on site with no home or hybrid working.

Qualifications

• Strong communication and interpersonal skills with residents.
• Good administrative and IT skills, with record-keeping and reporting.
• Experience in housing, homelessness or tenancy support desirable.

Responsibilities

• Provide practical support to residents in temporary accommodation.
• Maintain records and prepare reports.
• Collaborate with internal teams, landlords and external agencies.
• Uphold safeguarding and welfare of residents.

Skills

Communication skills

Interpersonal skills

Record keeping

IT skills

Safeguarding

Confidentiality

Equality & inclusion

Problem solving

Team collaboration

Job description

This is a varied and rewarding role for someone who is passionate about helping vulnerable people, solving problems, and making a positive difference in the community.

We are looking for a proactive, compassionate, and organised individual who can provide practical support to residents living in temporary accommodation.

The successful candidate will have:

• Strong communication and interpersonal skills, with the ability to build positive relationships with residents from a range of backgrounds. A compassionate, non-judgemental approach when working with people experiencing homelessness or other challenging circumstances. The ability to manage a varied caseload, prioritise competing demands, and work effectively under pressure. Good problem-solving skills and the confidence to deal with challenging situations professionally. The ability to work collaboratively with internal teams, landlords, and external support agencies.
• Good administrative and IT skills, including maintaining accurate records and preparing reports. An understanding of safeguarding, confidentiality, equality, diversity, and inclusion. A flexible and proactive approach, with a commitment to improving outcomes for residents.
• Experience in housing, homelessness, tenancy support, or working with vulnerable individuals would be desirable.

We achieve our goals by recruiting and retaining motivated, empowered and flexible staff. We are committed to training and development, and we encourage a healthy work-life balance.

We offer the rewards and benefits that make it a great place to work.

People like you

We offer a wide range of career opportunities at every level of the organisation. From apprenticeships to senior management, permanent to fixed term contracts or part-time working, we have something for everyone.

We are committed to safeguarding and promoting the welfare of children, young people and adults and expect all staff and volunteers to share this commitment. This post is subject to an Enhanced DBS check.

This post is based at/from our offices within Warwick District and is not suitable for home or hybrid working

Our Temporary Accommodation Team supports individuals and families who are experiencing homelessness or are at risk of losing their homes. We work to ensure that residents placed in temporary accommodation receive appropriate support, feel safe, and are treated with dignity and respect.

Working collaboratively with housing colleagues, support services, landlords, and external agencies, the team aims to help residents maintain their accommodation, address their individual needs, and move towards secure and sustainable long-term housing.