Homeless Support Work - FTC 2 Years

Warwick District Council; Warwick; On-site; GBP 26,000 - 32,000; Full time

Job summary

Warwick District Council is seeking a proactive, compassionate and organised individual to provide practical support to residents living in temporary accommodation. You will engage with residents, collaborate with housing colleagues, landlords and external agencies to address needs and promote dignity and safety.

The role requires strong communication, the ability to manage a varied caseload, good problem-solving skills, and a commitment to safeguarding and inclusion.

Qualifications

• Experience in housing, homelessness, tenancy support, or working with vulnerable individuals is desirable.
• Good communication, interpersonal and IT skills; ability to maintain records and prepare reports.
• Commitment to safeguarding, equality, diversity and inclusion.

Responsibilities

• Provide practical support to residents living in temporary accommodation.
• Work with housing colleagues, landlords and external agencies to help residents maintain accommodation.
• Manage a varied caseload, prioritise competing demands and work under pressure.
• Prepare reports and maintain accurate records.

Job description

Here at Warwick District Council, we pride ourselves on the fact that we offer you a great place to work.

We achieve our goals by recruiting and retaining motivated, empowered and flexible staff. We are committed to training and development, and we encourage a healthy work-life balance.

We offer the rewards and benefits that make it a great place to work.

People like you

We offer a wide range of career opportunities at every level of the organisation. From apprenticeships to senior management, permanent to fixed term contracts or part-time working, we have something for everyone.

We are committed to safeguarding and promoting the welfare of children, young people and adults and expect all staff and volunteers to share this commitment. This post is subject to an Enhanced DBS check.

This post is based at/from our offices within Warwick District and is not suitable for home or hybrid working

Our Temporary Accommodation Team supports individuals and families who are experiencing homelessness or are at risk of losing their homes. We work to ensure that residents placed in temporary accommodation receive appropriate support, feel safe, and are treated with dignity and respect.

Working collaboratively with housing colleagues, support services, landlords, and external agencies, the team aims to help residents maintain their accommodation, address their individual needs, and move towards secure and sustainable long-term housing.

This is a varied and rewarding role for someone who is passionate about helping vulnerable people, solving problems, and making a positive difference in the community.

We are looking for a proactive, compassionate, and organised individual who can provide practical support to residents living in temporary accommodation.

The successful candidate will have:

Strong communication and interpersonal skills, with the ability to build positive relationships with residents from a range of backgrounds. A compassionate, non-judgemental approach when working with people experiencing homelessness or other challenging circumstances. The ability to manage a varied caseload, prioritise competing demands, and work effectively under pressure. Good problem-solving skills and the confidence to deal with challenging situations professionally. The ability to work collaboratively with internal teams, landlords, and external support agencies.

Good administrative and IT skills, including maintaining accurate records and preparing reports. An understanding of safeguarding, confidentiality, equality, diversity, and inclusion. A flexible and proactive approach, with a commitment to improving outcomes for residents.

Experience in housing, homelessness, tenancy support, or working with vulnerable individuals would be desirable.

Please refer to the job description and person specification on our website for further information.

If you wish to have an informal discussions or ask any questions about the role please contact:

Katie Williams, Homeless Services Co-Ordinator via email [e-mail]

Closing Date: 8th November 2026

Interviews: 17th November 2026