Homeless Prevention Support Officer

Kirklees Metropolitan Council; Scarborough; Vor Ort; GBP 30.000 - 33.000; Vollzeit

Benefits dieser Stelle

Local government pension

Salary sacrifice schemes

Employee discounts

Travel loans

Health Assured

Zusammenfassung

North Yorkshire Council in Scarborough is seeking a Homelessness Prevention Support Officer to help deliver housing options and advice services, developing client-specific support plans and providing tenancy support in temporary and move-on accommodation.

The role requires empathy, resilience and strong communication. Training will be provided; housing experience is welcome but not essential. Salary £30,023–£32,578 pro rata, with local government benefits.

Qualifikationen

• Experience in customer focus and building good relationships.
• Be flexible and comfortable working in a busy customer focused environment.
• Excellent communication skills both verbal and written.
• The ability to empower and enable clients to make informed choices.
• Be able to work under pressure and manage your time effectively.
• The desire to learn.

Aufgaben

• Assist staff in delivering housing options and advice service.
• Develop support plans for clients’ individually assessed needs.
• Provide tenancy support for clients in temporary and move-on accommodation.
• Liaise with internal and external departments as required.

Kenntnisse

Customer focus

Relationship building

Communication

Empower clients

Time management

Learner mindset

Resilience

Jobbeschreibung

Weekend working: No

Driving License Required: Yes

Do you have experience in the housing, homelessness or support sector or do you have the personality and skills to support someone in their time of need?

Are you looking for a role that is challenging but offers lots of job satisfaction?

As our Homelessness Prevention Support Officer, you will assist staff in the delivery of the housing options and advice service, developing support plans for each client’s individually assessed support needs. You will provide tenancy support for clients in temporary and move on accommodation, supporting them to sustain their accommodation and overcome any barriers which they may face. The role will also involve liaising with both internal and external departments when required.

What you will bring

This is a very challenging role that requires someone who is resilient, has empathy and patience to deal with clients in difficult situations and often with complex support needs.

You will also have:

• Experience in customer focus and building good relationships
• Be flexible and comfortable working in a busy customer focused environment
• Excellent communication skills both verbal and written
• The ability to empower and enable clients to make informed choices
• Be able to work under pressure and manage your time effectively
• The desire to learn

Ideally, we are looking for someone who has experience in housing, homelessness, or the support sector, although this is not essential as full training will be provided.

What can we offer you?

In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier.

These include:

• a local government pension scheme with 15.1% employer contribution
• salary sacrifice schemes
• employee discount benefits including shopping, supermarkets, gym discounts and more!
• travel loans
• Health Assured – confidential help and support for your wellbeing

Key Dates:

Closing date: 19th October 2026

Interview date: W/C 2nd November at Ryedale House, Old Malton Road, Malton, YO17 7HH

Company: North Yorkshire Council

Salary: £30,023 – £32,578 per annum pro rata

Location: Scarborough, North Yorkshire

Sector: Health and Social Care

Job Role: Support Worker