Homelessness Support and Progression worker

Emmaus

Hull and East Yorkshire

On-site

GBP 26,000 - 27,000

Full time

6 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Company pension

On-site parking

Holidays: 25 days + Bank Holidays

Training and development

Employee Assistance: 24/7 support

Job summary

Emmaus Hull & East Riding is seeking a Homelessness Support and Progression Worker to provide structured, person-centred support in our on-site housing services. The role delivers pathways to independent living, manages tailored support plans and evidence, and collaborates with housing partners to secure move-on solutions.

The position offers a salary of £26,000–£27,000 per annum, full-time hours, and an on-site work location.

Qualifications

Experience working with vulnerable adults (e.g. homelessness, mental health, substance use).
Experience delivering person-centred support planning and progression-focused outcomes.
Ability to coordinate and support individuals towards independence and move-on.
Experience of risk assessment and management.
Strong safeguarding knowledge and professional boundaries.
Confident IT skills with case management systems.

Responsibilities

Coordinate referral, assessment and onboarding, including initial needs and risk assessments.
Deliver structured, person-centred support through 1:1 sessions and day-to-day engagement.
Co-produce, coordinate and regularly review individual support and progression plans.
Support housing, health, finances, and life skills to meet pathway goals.
Maintain accurate, timely records of all support delivered and evidence in the system.
Collaborate with housing providers to move companions toward independent living.

Skills

Experience with vulnerable adults

Person-centred planning

Risk assessment

Safeguarding knowledge

Record keeping

IT skills

Tools

Case management systems

Word

Job description

Homelessness Support and Progression worker

CLOSING DATE: Ongoing LOCATION: Emmaus Hull & East Riding SALARY: £26,000-27,000 TYPE: Full time WORK LOCATION: On Site

As Homelessness Support Worker, you will deliver high-quality, structured, person-centred support to companions in supported housing, enabling them to build independence, achieve planned outcomes, progress along a clear pathway and successfully move on to independent living.

The role is responsible for coordinating and managing each individual’s support plan, ensuring all interventions are outcome-focused and aligned to progression goals.

The role is also responsible for ensuring all support activity is clearly evidenced in line with Supported Housing (Regulatory Oversight) Act 2023 requirements, including accurate, timely and outcome-focused recording on our case management system, and for maintaining high standards of professional practice.

In addition, the role includes housing management responsibilities, ensuring companions understand and meet the requirements of their licence agreement, maintain their accommodation, and that repairs and maintenance issues are appropriately escalated.

Key Responsibilities

Support Delivery

Coordinate the referral, assessment and onboarding process, including completing initial needs and risk assessments Support companions during induction, ensuring they understand expectations, rules, and available support
Deliver structured, person-centred support through 1:1 sessions and day-to-day engagement, using strengths-based and trauma-informed approaches
Co-produce, coordinate and regularly review individual support and progression plans
Support companions across housing, health, wellbeing, finances, and life skills, ensuring all activity aligns to their pathway goals
Work proactively to address non-engagement, maintaining consistent expectations and boundaries

Progression & Move-On Pathways

Take lead responsibility for coordinating each companion’s pathway towards independent living Develop clear, structured move-on plans from the point of entry
Support access to education, training, volunteering and employment opportunities
Work with housing providers and partners to secure appropriate move-on accommodation
Monitor and review progress, ensuring outcomes are achieved and dependence on services reduces over time

Compliance & Recording

Maintain accurate, timely and outcome-focused records of all support delivered
Evidence all interventions on In-Form (or equivalent case management system) in line with regulatory expectations Ensure all documentation (support plans, risk assessments, reviews) meets audit and inspection standards
Demonstrate clear links between support activity and progression outcomes Maintain confidentiality in line with data protection requirements
Identify, assess and manage risk in partnership with companions
Escalate and review risks appropriately with colleagues and management Recognise, respond to and report safeguarding concerns in line with policy
Accurately record all incidents, safeguarding actions and risk assessments Work collaboratively with external agencies to manage risk effectively

Resident Involvement

Ensure companions are actively involved in planning and reviewing their pathway
Promote engagement in community life, activities and service development
Encourage participation in decision-making and feedback processes
Support independence, responsibility and positive contribution within the community

Partnership Working

Liaise with external agencies (housing, health, probation, DWP etc.) Advocate on behalf of companions where appropriate
Contribute to multi-agency working to achieve positive outcomes
Work with internal teams to support skills development aligned to pathway plans
Ensure training and learning opportunities support progression goals
Support development of employability, practical and life skills
Monitor and review progress as part of move-on readiness

Housing Management

Support understanding and compliance with licence/occupancy agreements
Encourage rent/service charge payments and access to benefits
Support occupancy levels and minimise voids
Ensure accommodation standards are maintained
Support health and safety checks and report concerns
Assist with enforcement actions where required (warnings, notices, evictions)

General Responsibilities

Contribute to a safe, inclusive and well-managed community
Promote equality, diversity and inclusion
Participate in supervision, training and reflective practice
Contribute to achieving service performance targets
Work flexibly to meet service needs, including participation in an on-call rota and weekend working

Person Specification

Experience working with vulnerable adults (e.g. homelessness, mental health, substance use)
Experience delivering person-centred support planning and progression focused outcomes
Ability to coordinate and support individuals towards independence and move-on
Experience of risk assessment and management
Strong understanding of safeguarding and professional boundaries
Strong relationship-building and communication skills
Ability to manage competing priorities and caseloads
Accurate and outcome-focused record keeping
Confident IT skills (case management systems, Word, email)
Understanding of evidencing support delivery in line with regulatory requirements
Ability to motivate, challenge and support individuals
Ability to work independently and as part of a team
Empathetic, professional and non judgemental approach
Understanding of housing management responsibilities
Willingness to work flexibly, including evenings, on-call duties and weekends
Full UK Driving License
Experience in supported housing Experience with case management systems
Knowledge of Supported Housing Act requirements
Experience supporting into employment, training or accommodation
Knowledge of homelessness and housing pathways
Trauma-informed or strengths-based practice experience