Homeless Prevention Support Officer

North Yorkshire County Council; Scarborough; On-site; GBP 30,000 - 33,000; Part time

Benefits offered by this job

Public sector pension

Salary sacrifice

Employee discounts

Travel loans

Health Assured

Job summary

North Yorkshire Council is seeking a Homelessness Prevention Support Officer to support the housing options and advice service in Scarborough. You will develop tailored support plans for clients with assessed needs and provide tenancy support in temporary and move-on accommodation.

You will liaise with internal and external teams to remove barriers and promote client independence. Training will be provided to develop expertise in housing and support.

Qualifications

• Experience in customer focus and building good relationships.
• Excellent verbal and written communication skills.
• Able to work flexibly in a busy customer-focused environment.
• Ability to empower and enable clients to make informed choices.
• Effective time management under pressure.
• Willingness to learn and adapt in a training-led role.

Responsibilities

• Assist staff in delivering the housing options and advice service.
• Develop support plans for clients’ individually assessed needs.
• Provide tenancy support for clients in temporary and move-on accommodation.
• Liaise with internal and external departments as required.

Skills

Customer focus

Communication

Flexibility

Empower clients

Time management

Willingness to learn

Job description

Salary: £30,023 - £32,578 per annum pro rata

Grade: G

Contract: Permanent

Hours: 23 hours per week

Location: Scarborough, North Yorkshire - The role will be based across both Malton and Scarborough area

Weekend working: No

Do you have experience in the housing, homelessness or support sector or do you have the personality and skills to support someone in their time of need?

Are you looking for a role that is challenging but offers lots of job satisfaction?

As our Homelessness Prevention Support Officer, you will assist staff in the delivery of the housing options and advice service, developing support plans for each client's individually assessed support needs. You will provide tenancy support for clients in temporary and move on accommodation, supporting them to sustain their accommodation and overcome any barriers which they may face. The role will also involve liaising with both internal and external departments when required.

What you will bring

This is a very challenging role that requires someone who is resilient, has empathy and patience to deal with clients in difficult situations and often with complex support needs.

You will also have:

• Experience in customer focus and building good relationships
• Be flexible and comfortable working in a busy customer focused environment
• Excellent communication skills both verbal and written
• The ability to empower and enable clients to make informed choices
• Be able to work under pressure and manage your time effectively
• The desire to learn

Ideally, we are looking for someone who has experience in housing, homelessness, or the support sector, although this is not essential as full training will be provided.

What can we offer you?

In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier.

These include:

• a local government pension scheme with 15.1% employer contribution
• salary sacrifice schemes
• employee discount benefits including shopping, supermarkets, gym discounts and more!
• travel loans
• Health Assured - confidential help and support for your wellbeing

For an informal discussion please contact Zoe Longhorn, Housing Options and Support Team Leader [e-mail] prior to applying.

Key Dates:

Closing date: 19 th October 2026

Interview date: W/C 2 nd November

at Ryedale House, Old Malton Road, Malton, YO17 7HH

Key Documents:

Job Description
Total Rewards Brochure

Enhanced Level DBS Disclosure is required for appointment to this post.

It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with adults at risk.

We are committed to the inclusion, safeguarding, and promoting the welfare of adults at risk.

NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.

North Yorkshire Councils' purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other's contributions; we therefore welcome applications from individuals of all backgrounds

Using AI? Please follow our guidance to ensure your application reflects your own knowledge and experience: www.northyorks.gov.uk/advice-your-job-application