Housing Support Officer

North Yorkshire County Council; Malton; On-site; GBP 33,000 - 36,000; Part time

Benefits offered by this job

Local government pension scheme 15.1%

Salary sacrifice schemes

Employee discounts including shopping

Travel loans

Health Assured

Job summary

CIH International Housing Group in Malton is seeking a dedicated Support Officer for Derwent Lodge, a 14-bed supported accommodation service that helps vulnerable adults build independence.

You will assess needs, create bespoke plans, coordinate interventions with partners, and support tenancy sustainment for residents aged 16 to 25, delivering person-centred support while safeguarding and recording progress.

Qualifications

• Experience in housing support or related services is desirable.
• Ability to build relationships with residents and support them to live independently.
• Experience with safeguarding and working with partner agencies desirable.

Responsibilities

• Lead on support assessments, planning and reviews.
• Develop tailored support plans focused on independence and tenancy sustainment.
• Support residents to build essential life skills, including budgeting, managing a home, paying rent, and understanding tenancy responsibilities.
• Provide practical and emotional support to individuals who may have experienced trauma, addiction, or mental health challenges.
• Encourage residents to identify and work towards personal goals.
• Maintain accurate records and ensure safeguarding procedures are followed at all times.
• Work collaboratively with colleagues and partner agencies to deliver effective support.

Skills

Support planning

Budgeting

Safeguarding

Relationship building

Team player

Housing support

Job description

Salary: £32,578 - £35,570 pro rata per annum

Grade: H

Contract: Permanent

Hours: 15 hours per week

Location: Malton, North Yorkshire, Derwent Lodge

Are you passionate about making a difference?

We are looking for a dedicated and motivated Support Officer to join our team at Derwent Lodge, a 14-bed supported accommodation service for vulnerable adults. Our residents come from a range of backgrounds and may be experiencing challenges including homelessness, mental health issues, addiction, and the effects of trauma.

About the Role

As a Support Officer, you will take the lead in delivering person-centred support, building positive relationships with residents and helping them develop the skills, confidence, and resilience needed to achieve and sustain independent living.

You will assess support needs, create and review tailored support plans, coordinate interventions, and work closely with partner agencies to help residents achieve positive outcomes.

A key focus of the role will be developing tenancy-related skills and supporting residents aged 16 - 25 to successfully maintain their accommodation.

Your Key Responsibilities

• Lead on support assessments, planning and reviews.
• Develop tailored support plans focused on independence and tenancy sustainment.
• Support residents to build essential life skills, including budgeting, managing a home, paying rent, and understanding tenancy responsibilities.
• Provide practical and emotional support to individuals who may have experienced trauma, addiction, or mental health challenges.
• Encourage residents to identify and work towards personal goals.
• Maintain accurate records and ensure safeguarding procedures are followed at all times.
• Work collaboratively with colleagues and partner agencies to deliver effective support.

As an Ofsted-regulated service, Derwent Lodge is committed to maintaining high standards of safeguarding, support delivery and record keeping, with all staff expected to adhere to these requirements.

About You

• Passionate about helping people achieve positive change.
• Resilient, adaptable, and able to remain calm under pressure.
• Skilled at building trusting relationships and motivating others.
• Organised and confident in developing and managing support plans.
• A positive team player who thrives in a collaborative environment.
• Experienced in housing support, supported accommodation, mental health, substance misuse, or related services (desirable but not essential).

Why Join Us?

This is a rewarding opportunity to make a genuine difference in people's lives. You'll help residents overcome barriers, develop the skills needed for independent living, and achieve the ultimate goal of successful tenancy sustainment and long‑term stability within their community.

What can we offer you?

In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier.

These include:

• a local government pension scheme with 15.1% employer contribution
• salary sacrifice schemes
• employee discount benefits including shopping, supermarkets, gym discounts and more!
• travel loans
• Health Assured - confidential help and support for your wellbeing

For more information about the role, please contact Rachel Houghton: [e-mail]

Key Documents

Job Description

Total Rewards Brochure

Key Dates

Closing date: 18th October 2026

Interview: w/c 26 th October 2026 at Ryedale House

Enhanced Level DBS Disclosure is required for appointment to this post.

It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with adults at risk.

We are committed to the inclusion, safeguarding, and promoting the welfare of adults at risk.

NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We expect all staff and volunteers to share this commitment.

We celebrate diversity and recognise each other's contributions; we therefore welcome applications from individuals of all backgrounds