Homeless Prevention Support Officer

North Yorkshire Council; Scarborough; Vor Ort; GBP 24.000 - 30.000; Vollzeit

Benefits dieser Stelle

Local government pension scheme (15.1%

Salary sacrifice schemes

Employee discounts including shopping,

Travel loans

Wellbeing support (Health Assured)

Zusammenfassung

North Yorkshire Council is seeking a Homelessness Prevention Support Officer in Scarborough. You will assist staff in delivering housing options and advice, and develop tailored support plans for clients with complex needs.

You will provide tenancy support to help clients sustain accommodation and overcome barriers while liaising with internal and external departments when required. The role requires resilience, empathy and patience, with a focus on empowering clients to make informed choices in

Qualifikationen

• Experience in customer focus and building good relationships.
• Be flexible and comfortable working in a busy customer focused environment
• Excellent communication skills both verbal and written
• The ability to empower and enable clients to make informed choices
• Be able to work under pressure and manage your time effectively
• The desire to learn

Aufgaben

• Assist staff in delivering the housing options and advice service, developing support plans for each client’s individually assessed needs.
• Provide tenancy support for clients in temporary and move-on accommodation, helping them sustain accommodation and overcome barriers.
• Liaise with internal and external departments as required.

Kenntnisse

Customer focus

Relationship building

Flexibility

Excellent communication

Empower clients

Time management

Willingness to learn

Jobbeschreibung

Weekend working: No

Driving License Required: Yes

Do you have experience in the housing, homelessness or support sector or do you have the personality and skills to support someone in their time of need?

Are you looking for a role that is challenging but offers lots of job satisfaction?

As our Homelessness Prevention Support Officer, you will assist staff in the delivery of the housing options and advice service, developing support plans for each client’s individually assessed support needs. You will provide tenancy support for clients in temporary and move on accommodation, supporting them to sustain their accommodation and overcome any barriers which they may face. The role will also involve liaising with both internal and external departments when required.

What you will bring

This is a very challenging role that requires someone who is resilient, has empathy and patience to deal with clients in difficult situations and often with complex support needs.

You will also have:

• Experience in customer focus and building good relationships

• Be flexible and comfortable working in a busy customer focused environment

• Excellent communication skills both verbal and written

• The ability to empower and enable clients to make informed choices

• Be able to work under pressure and manage your time effectively

• The desire to learn

Ideally, we are looking for someone who has experience in housing, homelessness, or the support sector, although this is not essential as full training will be provided.

What can we offer you?

In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier.

These include:

• a local government pension scheme with 15.1% employer contribution

• salary sacrifice schemes

• employee discount benefits including shopping, supermarkets, gym discounts and more!

• travel loans

• Health Assured – confidential help and support for your wellbeing

Click on our Total Rewards Brochure at the bottom of this advert to see the full range of benefits.

For an informal discussion please contact Zoe Longhorn, Housing Options and Support Team Leader [e-mail] prior to applying.

Key Dates:

Closing date: 19th October 2026

Interview date: W/C 2nd November at Ryedale House, Old Malton Road, Malton, YO17 7HH