Homecare Care Coordinator (Maternity Cover)

Excelcare Holdings; England; Sur place; GBP 27 000 - 33 000; Plein temps

Avantages offerts par ce poste

28 Days holiday including bank hols

On-call pay £325/week

Mileage reimbursement 45p/mile

Parking permit

Bank holiday uplift up to 50%

DBS paid by Excelcare

Pension scheme

Annual salary review

Refer a Friend scheme (£500)

Induction programme

Employee of the month

Learning and progression opportunities

Résumé du poste

Excelcare Holdings is seeking a Homecare Care Coordinator (Maternity Cover until Oct 2026) to manage referrals, rostering, and care plans for Tower Hamlets. The role involves liaising with local authorities, carers, and families to ensure service quality.

With 8:30am–5:00pm hours, on-call rotation, and benefits, this position offers a structured role in a busy East London home care service.

Qualifications

• Experience in Home Care setting preferred, especially as a Care Coordinator.
• Understanding of regulatory requirements in home care (CQC) is desirable.
• Excellent verbal and written communication and data accuracy.

Responsabilités

• Proactively manage new care package referrals.
• Allocate rosters and workloads for Homecare workers.
• Match workers to service users based on need, skills and personality.
• Maintain links with local authority, carers, service users and relatives.
• Record and report complaints and monitor quality standards.
• Oversee care packages and care plans per service agreements.
• Provide on-call coverage as required and participate in reviews.

Connaissances

Care coordination

IT skills

Microsoft Office

Roster systems

Communication skills

People skills

Formation

Experience in Home Care or Care Coordinator role

Outils

Rostering software

CRM systems

Description du poste

Homecare Care Coordinator (Maternity Cover until October 2026) - Tower Hamlets

£30k pro rata depending on experience

We have a fabulous opportunity for a Care Coordinator to join our well- established Homecare Service covering the vibrant Tower Hamlets area of East London.

You will need to have experience within a Home Care setting - ideally as a Care Co-ordinator, however if you have experience as a Home Care worker or Senior Care worker and are passionate about providing the highest quality care to our service users and are ready for the next step then this could be the right fit for you.

What you can expect:

Salary: Up to £30k (depending on experience)

8:30am - 5:00pm, Monday to Friday, plus on call as per the rota every 6 or 7 weeks.

Main responsibilities as Homecare Care Coordinator:

• Proactively managing new care package referrals
• The allocation of Homecare care workers rota's and workloads on the electronic management system
• Matching care workers to service users based on care need, skills, experience, and personalities.
• To maintain effective links and communication with local authority teams, care workers, service users, relatives and other relevant stakeholders.
• Following up on any concerns raised by care workers and liaising/referring to appropriate professionals, including GP's, OT's and DN's
• Ensuring care workers are appropriately trained and able to carry out their duties and responsibilities effectively and sensitively.
• Maintaining efficient administrative systems and records.
• To implement and monitor all care packages and care plans as detailed within individual service agreements
• To record and report any complaints whilst ensuring that all quality standards, complaints and comments are dealt with promptly.
• To deal with emergencies arising from the service
• To manage the homecare service and staff in accordance with the organisations aims and objectives, policies and procedures.
• To assist in reviews of all Homecare care worker inductions and training needs on a regular basis to meet the annual training requirements.
• To monitor and record absence for allocated staff.
• To carry out regular supervision and monitoring of Homecare care workers in line with the service's registration requirements.
• To provide an emergency 'On Call' service as per rota
• To undertake quality assurance processes, including telephone monitoring calls and care record audits

About you:

• Previous experience working as a Care Coordinator is a desirable requirement or considerable experience within Home Care.
• Understanding of CQC regulations and requirements.
• Excellent IT skills and competency in Microsoft Office packages as well as data bases or people rostering systems.
• Possess excellent verbal and written communication skills with an eye for detail ensuring accuracy of data.
• Ability to work under pressure with changing demands that require you to be responsive and flexible.
• Excellent people skills with the ability to provide an exceptional level of service.
• Experience of prioritising tasks and meeting deadlines without compromising accuracy

Benefits of joining us as Homecare Care Coordinator:

• 28 Days holiday including bank holidays
• £325 per week when supporting on-call
• 45p per mile mileage reimbursement
• A Business Parking Permit, allowing you to park more easily in the community
• Up to 50% enhancement to pay on bank holidays*
• DBS certificate paid by Excelcare*
• Contributory pension scheme
• Annual salary review
• Refer a Friend Scheme rewarding up to £500 for every person you refer*
• Comprehensive induction programme
• Employee of the month scheme- £100 for outstanding contribution
• Free learning and development, with opportunities for progression

* Terms and conditions apply

Are you passionate when it comes to delivering exceptional care and support for people cared for at home, with a drive for continued improvement and development? If so, then this could be the right fit for you.