Care Coordinator

Care Outlook Ltd.; London Borough of Hillingdon; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Company mobile phone

Professional development

Career progression

Job summary

Care Outlook Ltd. in London is seeking a dedicated Care Coordinator to manage rosters, supervise the care team, and develop care plans for service users in the Hillingdon area.

The role requires ensuring high standards, on-call flexibility, and compliance with CQC regulations. Ideal candidates will have experience in care coordination or health and social care, NVQ Level 3 in Health & Social Care (preferred), and a full driving license.

Qualifications

• Experience with rosters and care calls using an electronic rostering system.
• Knowledge of CQC standards and compliance in health & social care.
• Experience in care coordinating or 2+ years in health & social care preferred.
• Commitment to delivering high-quality care and staff development.

Responsibilities

• Roster and template care calls using an electronic system.
• Direct management of the care team, supervising staff development.
• Create, manage and monitor care plans and staff rotas to meet needs.
• Ensure care assessments and risk plans meet best practice and aspirations.
• Coordinate with Recruitment to maintain staffing levels.
• Provide care services during emergencies and cover calls as needed.
• Ensure calls are answered promptly and communicated respectfully.
• Work with Branch Manager to address quality standards and complaints.
• Participate in the paid on-call rota and uphold CQC compliance.

Education

NVQ Level 3 Health & Social Care

Tools

Electronic rostering system

Job description

Care Outlookis an expanding leading home care provider in London and South East of England since 2005.

Our Care team is friendly, and we love what we do. We are passionate about the high-quality support we provide. We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career.

We are currently recruiting for aCare Coordinatorto maintain and develop our service inHillingdon.

Core Duties & Responsibilities as Care Coordinator:

• Primary role is to Roster and Template care calls using an electronic system
• Direct Management of the care team monitoring staff development through supervisions, appraisals, and training to assist them in delivering a high-quality service
• Creating, managing, and monitoring customer care plans, ensuring staff rotas meet service users’ needs and aspirations
• Ensuring care assessments, care and risk planning meets best practice and customers aspirations
• Work with Recruitment Team to ensure sufficient current and future staffing levels
• To provide care services to service users in an emergency, arrange emergency cover when required and cover all/ any calls reasonable where required
• To ensure that the telephones are answered promptly, and people are spoken to in a polite and respectful manner
• To work alongside the Branch Manager ensuring that all quality standards, complaints, and comments are dealt with promptly
• Participate in the paid on-call rota
• Put in place measure to comply with CQC regulations and work to achieve the best care standards possible

As a Care Coordinator, you will be offered the following:

• Salary £26,500
• Company issued mobile phone
• Ongoing support and Professional Development
• Opportunity to work in an expanding leading home care provider

We are looking for a Care Coordinator to join us who are:

• 100% committed to helping improve the quality of life of vulnerable people
• Flexibility to cover on call to meet the needs of the business (essential)
• Knowledge of CQC standards and CQC Compliance (essential)
• Experience with Rostering care calls on an electronic system
• Experience in Care Coordinating or 2 years working within Health & Social Care (preferred)
• Full Driving License and access to a vehicle (preferred)
• NVQ Level 3 Health & Social Care (preferred)

If you have the skills and experience listed above and are interested in working for an organization that canreally make a difference to people’s lives, then this could be your next role!

£33,262 - £36,027 PER Annum (incl. of HCAA)