Care Coordinator

Care Outlook Community; Greater London; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Salary £26k–£28k

Company mobile phone

Ongoing professional development

20 days holiday plus Bank Holidays

Opportunity to work in expanding home

Job summary

Care Outlook is seeking a dedicated Care Coordinator to roster and template care calls using an electronic system in our London area services. You will directly manage the care team, supervise staff development, and ensure care plans and risk assessments meet service user needs and regulatory standards.

Responsibilities include coordinating recruitment with the branch, handling emergencies, maintaining quality standards and responding to complaints while supporting on-call duties; a full driving

Qualifications

• Experience rostering care calls on an electronic system.
• Experience in Care Coordinating or 2 years working within Health & Social Care (preferred).
• Knowledge of CQC standards and compliance (essential).

Responsibilities

• Roster and template care calls using an electronic system.
• Direct management of the care team and staff development.
• Create, manage and monitor care plans and risk assessments to meet user needs.
• Coordinate with Recruitment to ensure staffing levels.
• Provide care services and arrange emergency cover when required.
• Answer calls promptly and communicate respectfully.
• Collaborate with Branch Manager on quality standards and handle complaints promptly.
• Participate in the paid on-call rota.
• Ensure compliance with CQC regulations and best care standards.

Skills

Roster management

CQC knowledge

Care coordination

On-call coordination

Education

NVQ Level 3 Health & Social Care

Tools

Rostering software

Job description

Care Outlook is an expanding leading home care provider in London and South East of England since 2005.

Our Care team is friendly, and we love what we do. We are passionate about the high-quality support we provide. We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career.

We are currently recruiting for a Care Coordinator to maintain and develop our extra care service Ensham House.

Core Duties & Responsibilities as Care Coordinator

• Primary role is to Roster and Template care calls using an electronic system
• Direct Management of the care team monitoring staff development through supervisions, appraisals, and training to assist them in delivering a high-quality service
• Creating, managing, and monitoring customer care plans, ensuring staff rotas meet service users' needs and aspirations
• Ensuring care assessments, care and risk planning meets best practice and customers aspirations
• Work with Recruitment Team to ensure sufficient current and future staffing levels
• To provide care services to service users in an emergency, arrange emergency cover when required and cover all/ any calls reasonable where required
• To ensure that the telephones are answered promptly, and people are spoken to in a polite and respectful manner
• To work alongside the Branch Manager ensuring that all quality standards, complaints, and comments are dealt with promptly
• Participate in the paid on-call rota
• Put in place measure to comply with CQC regulations and work to achieve the best care standards possible

As a Care Coordinator, you will be offered the following:

• Salary £26,000 - £28,000
• Company issued mobile phone
• Ongoing support and Professional Development
• 20 Days Holiday plus Bank Holidays
• Opportunity to work in an expanding leading home care provider

We are looking for a Care Coordinator to join us who are:

• 100% committed to helping improve the quality of life of vulnerable people
• Flexibility to cover on call to meet the needs of the business (essential)
• Knowledge of CQC standards and CQC Compliance (essential)
• Experience with Rostering care calls on an electronic system
• Experience in Care Coordinating or 2 years working within Health & Social Care (preferred)
• Full Driving License and access to a vehicle (preferred)
• NVQ Level 3 Health & Social Care (preferred)

If you have the skills and experience listed above and are interested in working for an organization that can really make a difference to people's lives, then this could be your next role!