Homebuyer Progress Coordinator

Barratt Developments PLC; Ebbsfleet; Hybrid; GBP 28,000 - 45,000; Full time

Benefits offered by this job

Competitive Bonus Scheme

Private Medical Cover - Single Cover

26 days’ holiday (increase by 1 day)

Job summary

Barratt Developments PLC is seeking a proactive Sales & Marketing professional to support the progression of reservations to exchange and completion. You will liaise with Sales Directors, managers, solicitors and third parties to ensure accuracy, compliance and timely updates for customers.

The role requires strong attention to detail, the ability to work autonomously or in a team, and a proactive approach to mitigating risks and managing workloads within a hybrid working environment.

Qualifications

• Intermediate level of proficiency on any Sales related IT systems.
• Professional and pleasant manner in dealing with internal and external customers.
• Able to work autonomously or part of a team.
• Strong attention to detail.
• Able to adapt to change and proactive in managing their own workload.
• Tenacious in their pursuit to overcome challenges.
• Ability to build trusted working relationships.
• Able to continually prioritise workload.

Responsibilities

• Process reservations and support sales teams in achieving exchanges and completions in line with completion forecast.
• Proactively communicate to Sales Director/Managers details of problem plots or where assistance is required to achieve completions target.
• Effectively manage overdue contracts and exchanges to minimise risk.
• Proactively communicate any potential risks to Sales management teams to overcome potential cancellations.
• Highlight any trends associated with cancellation rates.
• Attend all necessary meetings in line with policy and procedures (e.g. Sales/Build).
• Compile all necessary reports in line with the business requirements and policy and procedures (e.g. down-valuations).
• Build effective relationships with third parties including solicitors, NHMAs, managing agents, housing associations etc to deliver against completion forecast.
• A guardian of the customer, communicating frequently with clarity and managing customer expectations effectively in line with policy.
• Check accuracy of all reservation documentation, ensuring all information is compliant with policy and procedures (NHQC, AML etc).
• Adopt and compliance of all sales related IT systems to drive performance, compliance and provide insight to improve the customer journey.
• Ensure all administrative duties are carried out in line with policy and procedure to achieve compliance.
• Ensure all legal documentation (e.g. contracts, leases etc) are signed and executed without delay, and in line with the Delegation of Authority.
• Liaise with all key stakeholders across the business (e.g. Technical, Construction, Finance etc) to ensure all legal enquiries are responded immediately and accurately.
• Assist with legal site set-up of new developments, co-ordinating between Technical, solicitors and sales to ensure accurate information is available and full compliance with NHQC.
• Support ad hoc enquiries from solicitors and Customer Care teams.

Skills

Sales IT systems

Customer service

Autonomous work

Attention to detail

Adaptability

Tenacity

Relationship building

Workload prioritisation

Job description

Barratt Developments PLC is seeking a proactive Sales & Marketing professional to support the progression of reservations to exchange and completion. You will liaise with Sales Directors, managers, solicitors and third parties to ensure accuracy, compliance and timely updates for customers.

The role requires strong attention to detail, the ability to work autonomously or in a team, and a proactive approach to mitigating risks and managing workloads within a hybrid working environment.