Homebuyer Experience Coordinator

Crest Nicholson; West of England; Hybrid; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Annual company bonus scheme

Private pension

Private healthcare

Healthcare cash plan

25 days annual leave

Bank holidays

Cycle to Work scheme

Sharesave scheme

Gym membership discounts

Job summary

Crest Nicholson's South West Division is seeking a Customer Service Coordinator to join the Stoke Gifford office on a 1-year fixed-term contract. You will guide customers through their home purchases, manage snagging issues, and communicate with the public affected by sites.

You will coordinate with contractors to ensure fast, minimal-disruption service. The role focuses on delivering a smooth purchasing process, excellent customer service, and clear escalation paths with support from senior

Qualifications

• Experience in a customer-focused environment.
• Strong communication and organisational skills.
• Ability to manage multiple cases and follow up appropriately.

Responsibilities

• Guide customers through their new homes purchase and any initial snagging issues.
• Aide customers with any remedial work queries.
• Speak with members of the public affected by construction sites and report important information to site teams.
• Coordinate with contractors and technicians to complete works quickly and with minimal disruption.
• Follow up with customers to ensure issues are resolved to their satisfaction.

Job description

Crest Nicholson's South West Division is seeking a Customer Service Coordinator to join the Stoke Gifford office on a 1-year fixed-term contract. You will guide customers through their home purchases, manage snagging issues, and communicate with the public affected by sites.

You will coordinate with contractors to ensure fast, minimal-disruption service. The role focuses on delivering a smooth purchasing process, excellent customer service, and clear escalation paths with support from senior