Buyer Experience Coordinator - Residential Pre-Completion

Dove & Hawk; Acton; On-site; GBP 25,000 - 29,000; Full time

Job summary

Dove & Hawk is seeking a proactive Customer Experience Coordinator for a temporary contract in Acton, West London. The role supports buyers through pre-completion, coordinating manuals, viewings, and design appointments to ensure a seamless customer journey.

Responsibilities include being the main contact for purchasers, guiding them through dates and steps, and maintaining detailed records. Strong communication and organisational skills are essential for success.

Qualifications

• Experience in customer experience, residential sales or new homes or similar role.

Responsibilities

• Act as a key point of contact for purchasers, responding to enquiries promptly and professionally and providing regular updates throughout the customer journey.
• Support buyers in the lead‑up to completion, ensuring they understand the process, key dates and next steps.
• Prepare and distribute homeowner manuals, property information packs and relevant documentation ahead of completion.
• Coordinate and book follow-up viewings for buyers, liaising with site teams to ensure appointments run smoothly.
• Arrange and manage appointments with interior designers and other relevant third parties.
• Proactively guide purchasers through each stage of the process, delivering a professional and personalised experience.
• Maintain accurate customer records, appointment schedules and communication logs.
• Handle customer queries efficiently, escalating any issues to relevant teams.
• Liaise with sales, development, construction and customer care teams for a coordinated approach.

Skills

Customer service

Communication skills

Organisational skills

Stakeholder liaison

Tools

CRM systems

Microsoft Office

Job description

Dove & Hawk is seeking a proactive Customer Experience Coordinator for a temporary contract in Acton, West London. The role supports buyers through pre-completion, coordinating manuals, viewings, and design appointments to ensure a seamless customer journey.

Responsibilities include being the main contact for purchasers, guiding them through dates and steps, and maintaining detailed records. Strong communication and organisational skills are essential for success.