Customer Service Co-ordinator

Crest Nicholson; West of England; Híbrido; GBP 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual company bonus scheme

Private pension

Private healthcare

Healthcare cash plan

25 days annual leave

Bank holidays

Cycle to Work scheme

Sharesave scheme

Gym membership discounts

Descripción de la vacante

Crest Nicholson's South West Division is seeking a Customer Service Coordinator to join the Stoke Gifford office on a 1-year fixed-term contract. You will guide customers through their home purchases, manage snagging issues, and communicate with the public affected by sites.

You will coordinate with contractors to ensure fast, minimal-disruption service. The role focuses on delivering a smooth purchasing process, excellent customer service, and clear escalation paths with support from senior

Formación

• Experience in a customer-focused environment.
• Strong communication and organisational skills.
• Ability to manage multiple cases and follow up appropriately.

Responsabilidades

• Guide customers through their new homes purchase and any initial snagging issues.
• Aide customers with any remedial work queries.
• Speak with members of the public affected by construction sites and report important information to site teams.
• Coordinate with contractors and technicians to complete works quickly and with minimal disruption.
• Follow up with customers to ensure issues are resolved to their satisfaction.

Descripción del empleo

## Customer Service Co-ordinatorApply: Bristol: Full time: Posted Today: JR101119It's fun to work in a company where people truly BELIEVE in what they're doing!*We're committed to bringing passion and customer focus to the business.*Crest Nicholson's South West Division are looking for a Customer Service Coordinator to join the growing team at our office in Stoke Gifford on a 1 year Fixed Term Contract basis.Customer service is central to our operation and we report regularly on our customer satisfaction ratings across the build stage. In this role you will be guiding and supporting our customers through their new homes purchase, aiding them through any initial snagging issues or areas in need of remedial work.You may also speak with other members of the public whom are affected by our construction sites, resolving their queries and reporting any important information to the site teams.You will coordinate with our contractors and technicians to complete works fast and with the least possible disruption to our customers. You will see the customers through the journey, following up with them to ensure any issues are resolved to their satisfaction.This role is well suited to someone whom is positive and outgoing, with a strong sense of customer service. You will be working with clients in the process of what potentially is their biggest purchase they will make, and we want to make it as smooth and positive as possible. We are a quality housebuilder and our focus is to deliver a very good product and purchasing process to our customers.You should also have good organisational skills, often handling several cases at once, and remembering to follow up appropriately. Key to the role is the ability to have difficult conversations, managing expectations and delivering above and beyond to our valued customers.You will have the support of your senior customer service teams, with an appropriate escalation chain for more serious faults or defects.If you have worked in a customer focused environment previously this might be an interesting role for you, where you will be a valued member of the team, and a core function of a well-respected company.**The Company**Our people are at the heart of our business, and we’re committed to creating an inclusive workplace where everyone feels valued, supported and able to thrive.We welcome applications from people of all backgrounds and recognise that everyone has different needs outside of work too. That’s why, wherever possible, we’ll consider flexible working requests across every role, helping you find the right balance between work and life.We're passionate about creating a culture built on collaboration, openness and continuous development, where your contributions are recognised, your career can grow, and you can make a real impact.**At Crest Nicholson, we care about you as an individual, not just the role you do, and we’re committed to supporting every part of your life — from your wellbeing and financial security to your lifestyle and career. That’s why we offer a comprehensive benefits package designed with you in mind. This includes:*** Competitive salary* Annual company bonus scheme* Private pension* Private healthcare and healthcare cash plan options* 25 days annual leave, plus bank holidays* Cycle to Work scheme* Sharesave scheme* Gym membership discounts*As part of the recruitment process, we'll ask you to provide some personal information so we can process your application. To find out more about how we collect, use and protect your data, please see our Recruitment Privacy Policy on the Crest Nicholson website.*