Customer Service Coordinator (FTC)

Crest Nicholson plc; Stoke Gifford; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Annual company bonus scheme

Private healthcare and healthcare cash

25 days annual leave

Cycle to Work scheme

Job summary

Crest Nicholson plc is looking for a Customer Service Coordinator to join the South West Division in Stoke Gifford on a 1 year Fixed Term Contract. You will guide customers through the purchase of their new homes and assist with snagging issues, liaising with site teams to resolve queries.

You will coordinate with contractors and technicians to minimise disruption, follow up to ensure satisfaction, and manage multiple cases with strong organisational skills, supported by senior teams when needed.

Qualifications

• Experience in a customer-focused environment.

Responsibilities

• Guide and support customers through their new homes purchase, aiding them through snagging issues or remedial work.
• Speak with members of the public affected by construction sites, resolving queries and reporting information to site teams.
• Coordinate with contractors and technicians to complete works quickly with minimal disruption.
• Follow up with customers to ensure issues are resolved to their satisfaction.
• Manage several cases at once with good organizational skills and timely follow‑ups.
• Handle difficult conversations, manage expectations, and deliver above and beyond for customers.
• Support senior customer service teams with an escalation path for more serious faults or defects.

Job description

For over 60 years, we have been delivering premium homes for a life less ordinary. Built with care, quality and attention to detail, our homes are set within carefully planned, sustainable communities in beautifully chosen locations, giving our customers a home they’ll love.

Our success is built on exceptional people, and we’re committed to attracting, developing and retaining the very best talent in the industry. We’ll give you the support, opportunities and culture to thrive, grow your career and be part of something that matters in a place where you can truly belong.

Crest Nicholson's South West Division are looking for a Customer Service Coordinator to join the growing team at our office in Stoke Gifford on a 1 year Fixed Term Contract basis.

Customer service is central to our operation and we report regularly on our customer satisfaction ratings across the build stage. In this role you will be guiding and supporting our customers through their new homes purchase, aiding them through any initial snagging issues or areas in need of remedial work.

You may also speak with other members of the public whom are affected by our construction sites, resolving their queries and reporting any important information to the site teams.

You will coordinate with our contractors and technicians to complete works fast and with the least possible disruption to our customers. You will see the customers through the journey, following up with them to ensure any issues are resolved to their satisfaction.

This role is well suited to someone whom is positive and outgoing, with a strong sense of customer service. You will be working with clients in the process of what potentially is their biggest purchase they will make, and we want to make it as smooth and positive as possible. We are a quality housebuilder and our focus is to deliver a very good product and purchasing process to our customers.

You should also have good organisational skills, often handling several cases at once, and remembering to follow up appropriately. Key to the role is the ability to have difficult conversations, managing expectations and delivering above and beyond to our valued customers.

You will have the support of your senior customer service teams, with an appropriate escalation chain for more serious faults or defects.

If you have worked in a customer focused environment previously this might be an interesting role for you, where you will be a valued member of the team, and a core function of a well-respected company.

The Company

Our people are at the heart of our business, and we’re committed to creating an inclusive workplace where everyone feels valued, supported and able to thrive.

We welcome applications from people of all backgrounds and recognise that everyone has different needs outside of work too. That’s why, wherever possible, we’ll consider flexible working requests across every role, helping you find the right balance between work and life.

We're passionate about creating a culture built on collaboration, openness and continuous development, where your contributions are recognised, your career can grow, and you can make a real impact.

At Crest Nicholson, we care about you as an individual, not just the role you do, and we’re committed to supporting every part of your life — from your wellbeing and financial security to your lifestyle and career. That’s why we offer a comprehensive benefits package designed with you in mind. This includes:

• Annual company bonus scheme
• Private healthcare and healthcare cash plan options
• 25 days annual leave, plus bank holidays
• Cycle to Work scheme

As part of the recruitment process, we'll ask you to provide some personal information so we can process your application. To find out more about how we collect, use and protect your data, please see our Recruitment Privacy Policy on the Crest Nicholson website.