Customer Care Coordinator

Pertemps Tm; Exeter; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

On-site parking

Holiday entitlement

Regular team incentives and events

Supportive team in Exeter outskirts

Job summary

Pertemps Tm is seeking a dedicated Customer Care Coordinator for the Exeter outskirts to support a housing-sector organisation delivering high-quality new-build homes. You will be the main point of contact for customers and coordinate works from initial contact to resolution, ensuring defects and maintenance issues are handled efficiently and professionally.

The ideal candidate will be highly organised, a strong communicator, and able to work both independently and as part of a team in a

Qualifications

• Experience in customer care or housing is preferred.
• Organised, proactive and capable of managing multiple tasks.

Responsibilities

• Schedule appointments for technicians and arrange materials.
• Coordinate repairs and maintenance across properties.
• Issue quotes for works to be carried out.
• Assess property claims and handle warranty queries.
• Update databases and maintain accurate customer and property records.
• Liaise with customers, contractors, technicians and other parties.
• Ensure works progress and complete on time.
• Provide excellent customer support and resolve queries promptly.
• Visit sites regularly.

Skills

Customer service

Attention to detail

Organised

Team player

Strong communication

Job description

Customer Care Coordinator

Exeter outskirts

£27,000 - £30,000 DOE

Permanent

A well-respected organisation within the housing sector is looking to appoint an organised, motivated, and customer-focused individual to join its Customer Care team. The company delivers high-quality new-build homes and works closely with the communities. you will play an important role in supporting customers and ensuring that property-related queries, defects, and maintenance issues are handled efficiently and professionally.

You will be a key point of contact for customers across both new-build and social housing and providing excellent service and coordinating works from initial contact through to resolution.

Duties will include:

• Scheduling appointments for technicians and arranging materials required for works.
• Coordinating repairs and maintenance across new-build and social housing properties.
• Issuing quotes for works to be carried out where required.
• Assessing property claims and handling warranty and defect queries.
• Updating databases and maintaining accurate customer and property records.
• Contacting and liaising with customers, contractors, technicians, and other parties involved in defect and maintenance works.
• Ensuring works are progressed and completed within agreed timescales.
• Providing excellent customer support and resolving queries in a professional and timely manner.
• Visiting sites regualty

The ideal candidate will be:

• Highly organised and focused, with excellent attention to detail.
• A strong team player who is also confident working independently.
• Calm, professional, and able to work effectively in a fast-paced environment.
• Adaptable and comfortable managing changing priorities and deadlines.
• An excellent communicator with strong customer service skills.
• Ideally experienced within property, housing, construction, customer care, or a similar environment, although this is not essential.
• Passionate about delivering a high standard of service to customers.

What’s on Offer

• A supportive, friendly team
• Regular team incentives and events
• Working on the outskirts of Exeter in new modern offices with facilities
• Holiday entitlement.
• On-site parking.

If you are an organised and customer-focused individual with a passion for delivering excellent

Customer Care Coordinator • exeter, South West, UK