Home Visit Scheduling Specialist

Specsavers; Ryal; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Specsavers Perks Scheme

WeCare Support

Headspace App

Job summary

Specsavers is seeking a Scheduling/Administration Assistant for our Home Visits team, based in Park Royal. This office-based role focuses on taking and making calls from patients, care homes and third parties, and scheduling clinics for Home Visits teams.

You will update patient records, arrange deliveries of glasses, and liaise with field-based teams daily, while delivering a gold-standard service. Local candidates are preferred.

Qualifications

• Current or previous route planning and appointment setting or scheduling experience is essential.
• Excellent telephone manner.
• Good time management and the ability to work at pace and manage conflicting deadlines.
• Call centre, office experience and customer service skills are also desired.

Responsibilities

• Make and take calls from patients, care homes and third parties, and book, schedule and plan the clinics efficiently for our Home Visits teams.
• Update patient records and arrange deliveries of patients new glasses.
• Liaise with the field-based teams on a daily basis, along with other general admin duties.
• Deliver gold-standard service and ensure patients feel listened to.

Skills

Scheduling experience

Telephone manner

Time management

Call centre experience

Customer service

Job description

Specsavers is seeking a Scheduling/Administration Assistant for our Home Visits team, based in Park Royal. This office-based role focuses on taking and making calls from patients, care homes and third parties, and scheduling clinics for Home Visits teams.

You will update patient records, arrange deliveries of glasses, and liaise with field-based teams daily, while delivering a gold-standard service. Local candidates are preferred.