Scheduling & Admin Coordinator, Home Visits

Specsavers; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Specsavers Perks Scheme

Headspace App

Birthday day off

27 days leave pro rata

Job summary

Specsavers in Park Royal (NW10) is seeking a Scheduling/Administration Assistant to support Home Visits, handling calls, booking clinics, and updating records. You will liaise with field teams and manage deliveries while delivering excellent customer service.

This fast-paced office role requires organisation, a strong telephone manner and the ability to work to deadlines. Local applicants preferred as the office is Park Royal.

Qualifications

• Current or previous route planning and appointment setting or scheduling experience is essential.
• Excellent telephone manner.
• Good time management and the ability to work at pace and manage conflicting deadlines.
• Call centre, office experience and customer service skills are also desired.

Responsibilities

• Make and take calls from patients, care homes and 3rd parties and book, schedule and plan clinics for Home Visits teams.
• Update patient records and arrange deliveries of patient’s new glasses.
• Liaise with field-based teams on a daily basis and perform general admin duties.
• Provide a gold-standard service to customers and ensure a smooth scheduling process.

Skills

Scheduling experience

Excellent telephone manner

Time management

Call centre experience

Customer service

Job description

Specsavers in Park Royal (NW10) is seeking a Scheduling/Administration Assistant to support Home Visits, handling calls, booking clinics, and updating records. You will liaise with field teams and manage deliveries while delivering excellent customer service.

This fast-paced office role requires organisation, a strong telephone manner and the ability to work to deadlines. Local applicants preferred as the office is Park Royal.