Scheduling/Administration Assistant

Specsavers; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Specsavers Perks Scheme

Headspace App

Birthday day off

27 days leave pro rata

Job summary

Specsavers in Park Royal (NW10) is seeking a Scheduling/Administration Assistant to support Home Visits, handling calls, booking clinics, and updating records. You will liaise with field teams and manage deliveries while delivering excellent customer service.

This fast-paced office role requires organisation, a strong telephone manner and the ability to work to deadlines. Local applicants preferred as the office is Park Royal.

Qualifications

• Current or previous route planning and appointment setting or scheduling experience is essential.
• Excellent telephone manner.
• Good time management and the ability to work at pace and manage conflicting deadlines.
• Call centre, office experience and customer service skills are also desired.

Responsibilities

• Make and take calls from patients, care homes and 3rd parties and book, schedule and plan clinics for Home Visits teams.
• Update patient records and arrange deliveries of patient’s new glasses.
• Liaise with field-based teams on a daily basis and perform general admin duties.
• Provide a gold-standard service to customers and ensure a smooth scheduling process.

Skills

Scheduling experience

Excellent telephone manner

Time management

Call centre experience

Customer service

Job description

So, you're an organisation expert wanting to take your career to the next level? Our Scheduling/Administration role in our Home Visits business could be perfect for you.

As a Scheduling/Administration Assistant at Specsavers, you'll be a key part of our business. This office-based role is very customer focussed, as well as being key to the success of our clinics. You will make and take calls from patients, care homes and 3rd parties, and book, schedule and plan the clinics efficiently for our Home Visits teams. You will also update patient records, arrange for deliveries of patient's new glasses, liaise with the field-based teams on a daily basis, along with other general admin duties, all the while ensuring our customers feel listened to and receive a gold standard service.

We are looking for someone with proven administration and scheduling experience, who has excellent organisational and time management skills. This is a fast-paced role, so you will need to be able to manage a busy workload and conflicting deadlines. An excellent telephone manner is a must in this role.

The partners' vision is very simple. They want to be able to offer the very best patient experience possible. For us, customer excellence is not just about taking calls or dispensing glasses, it's about taking the time to assess our patients' lifestyle and needs. It is about making them feel special as well as offering them a service that can enhance their independence and quality of life. It is about making our patients SMILE!

You'll be surrounded and supported by a team bringing care to the homes of the people who can't come into our stores. Essentially, you'll be making a real difference here.

Our business

Our Home Visits office is based in Park Royal (NW10), so our preferred candidate must be local or within a short commutable distance.

Our team

We have a wonderful team of dedicated people ready and waiting for you to meet.

What's on offer?

As well as all the support you need, we have a whole load of benefits on offer for you to enjoy. These include:

• Salary: £27,000 per annum DOE (pro rata)
• Full-time: Monday - Friday 9am-6pm
• 28 days leave per annum (pro rata)
• Additional paid day off for your Birthday
• Access to Specsavers Perks Scheme
• WeCare Support
• Access to Headspace App

What we're looking for?

• Current or previous route planning and appointment setting or scheduling experience is essential
• Excellent telephone manner
• Good time management and the ability to work at pace and manage conflicting deadlines
• Call centre, office experience and customer service skills are also desired

In short, if you're ready to make a difference, we can't wait to hear from you.

We anticipate a high level of interest in this role, so this vacancy may close prior to the advertised end date.