Home-Visit Scheduling Specialist

Specsavers; Ballymena; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Specsavers Perks – portal discounts

WeCare employee support

Headspace subscription

Pension scheme

Birthday day off

Job summary

Specsavers in Ballymena area is seeking a Call Centre / Scheduling Assistant to help plan and coordinate Home Visits clinics. You will speak with customers by phone and keep administration running smoothly, ensuring teams are in the right place at the right times.

You’ll receive strong training and development, with opportunities to grow professionally while delivering high-quality care to patients in their own homes. This role suits organized individuals with great customer service skills.

Qualifications

• Previous office or call centre experience.
• Excellent telephone-based customer service skills.
• Great organisational skills and attention to detail.
• A friendly, confident and professional approach when speaking with customers.
• Optical experience would be advantageous, but isn’t essential

Responsibilities

• Plan and coordinate clinics for our Home Visits team.
• Speak with customers over the phone.
• Keep day-to-day administration running smoothly.
• Be the scheduling expert behind the scenes to ensure teams are in the right place at the right time

Skills

Call centre experience

Telephone-based service

Organizational skills

Professional communication

Friendly approach

Job description

Specsavers in Ballymena area is seeking a Call Centre / Scheduling Assistant to help plan and coordinate Home Visits clinics. You will speak with customers by phone and keep administration running smoothly, ensuring teams are in the right place at the right times.

You’ll receive strong training and development, with opportunities to grow professionally while delivering high-quality care to patients in their own homes. This role suits organized individuals with great customer service skills.