Optical Scheduler

Specsavers; East Midlands; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

£25,175 per annum

37.5 hours per week (Mon-Fri 9:00-17::

25 days annual leave

8 Bank Holidays

Birthday day off

Specsavers Perks Scheme

WeCare Support

Headspace App

Job summary

Specsavers is seeking a Scheduler for its Optical Home Visits service in Mansfield. You will manage scheduling for Home Visits teams, handle calls, and keep customer records up to date with precision.

The role requires confidence with scheduling systems and Office 365, and you’ll work closely with internal teams and external partners to ensure smooth operations. You’ll be supported by an experienced team focused on care delivery in homes, with a strong emphasis on customer service and work-life

Qualifications

• Previous appointment setting or scheduling experience essential.
• Excellent telephone manner is required.
• Exceptional time management and ability to prioritise.
• Confident with new systems and Office 365.

Responsibilities

• Schedule clinic appointments for Home Visits teams.
• Handle incoming and outbound calls with a professional manner.
• Update customer files with high attention to detail.
• Liaise with external parties and the Home Visits team.
• Carry out general admin duties as needed.

Skills

Appointment setting

Telephone etiquette

Time management

People skills

Confidence with people

Tools

Office 365

Scheduling systems

Job description

So, you’re an organisation expert wanting to take your career to the next level? Our Scheduler role within our Optical Home Visits service could be perfect for you.

As a Scheduler at Specsavers, you’ll be a key part of our Home Visits business. You’ll make sure all clinic scheduling is completed for our Home Visits teams in the most effective, efficient way possible, and you’ll always put the customers first. This role will involve using different scheduling systems, so confidence with using new systems is essential. You will be receiving incoming calls and making outbound calls, so an excellent telephone manner is a must. You will also be updating customer files, where attention to detail is key. Liaising with external parties is also part of the role, along with working closely with our Home Visits team, so confidence when dealing with people is essential. Your role will also involve some admin duties too.

You’ll be surrounded and supported by an experienced team bringing care to the homes of the people who can’t come into our stores.

Essentially, you’ll be making a real difference here.

Our business

Our Home Visits office is based in Mansfield (with free parking available).

Our team

We have a wonderful team of experienced and dedicated people ready and waiting for you to meet.

What’s on offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• £25,175 per annum
• 37.5 hours per week - Monday to Friday - 9am-5:30pm - there will be NO weekend or Bank Holiday working required in this role, offering you a real work/life balance!
• 25 days annual leave plus 8 Bank Holidays
• You will also receive an additional paid day off for your Birthday
• Access to Specsavers Perks Scheme
• WeCare Support
• Access to Headspace App

What we’re looking for?

• Previous appointment setting or scheduling experience is essential
• An excellent telephone manner
• Exceptional time management skills, who can prioritise their workload and manage conflicting deadlines
• Confident using new systems and a good working knowledge of Office 365

In short, if you’re ready to make a difference, we can’t wait to hear from you!