Optical Administrator/Scheduler

Specsavers; Exeter; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Specsavers Perks Scheme

WeCare Support

Headspace App

Eyecare and hearcare discounts for you

Job summary

Specsavers in Exeter is seeking an Administrator/Scheduler for our Home Visits Optical team. You’ll handle admin tasks, route planning, and appointment bookings, ensuring efficient scheduling and high-quality customer service for customers unable to visit stores.

Based in our Exeter office, you’ll work Monday to Friday, 9am-5.30pm, collaborating with the Home Visits Clinical team and external partners. We offer training, benefits, and a supportive environment that helps you deliver care and make

Qualifications

• Previous route planning, appointment setting or scheduling experience preferred.
• Previous administration experience is essential.
• Able to manage a busy workload and prioritise conflicting deadlines.

Responsibilities

• Handle incoming and outbound calls and update customer files.
• Coordinate clinics and schedule appointments across the region.
• Liaise with the Home Visits Clinical team and external parties.

Skills

Route planning

Appointment scheduling

Administration experience

Customer service

Job description

So, you’re an organisation expert wanting to take your career to the next level? Our Administrator/Scheduler role within our Home Visits service could be perfect for you.

As an Administrator/Scheduler with Specsavers, you’ll be a key part of our business, ensuring all admin and clinic scheduling & appointment booking is completed in the most effective and efficient way possible for our Home Visits Optical team, while always putting our customers first. The role also involves administrative duties, including updating customer files, therefore strong attention to detail is essential. You’ll take incoming calls, as well as making outbound calls to customers, as such, excellent communication skills and a professional telephone manner are required. You will liaise closely with our Home Visits Clinical team as they deliver clinics across the region, along with external parties, so confidence when dealing with people is important.

We're looking for someone who has experience within Optics, a level headed approach to managing day-to-day customer care, with an emphasis on route planning and scheduling appointments across our region, and delivery of excellent customer service for our Home Visits team. Someone who can work at pace managing a busy workload, sometimes with conflicting deadlines, and who demonstrates excellent time management skills. You will need to be confident working on your own initiative and will be responsible for all administrative duties for our Optics business. Current or previous appointment setting or scheduling experience is preferred for this role.

You’ll be part of a supportive team delivering care to people who are unable to visit our stores, meaning you’ll make a real difference every day.

Our business

You will be based out of our Home Visits office in Exeter, EX1

Our team

We have a wonderful team of dedicated people ready and waiting for you to meet.

What’s on offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• £27,000 per annum
• Monday to Friday 9am-5.30pm
• 28 days holiday (includes Bank Holidays)
• Birthday as an additional paid day off
• Access to Specsavers Perks Scheme
• WeCare Support
• Access to Headspace App
• Eyecare and hearcare discounts for you and friends & family

What we’re looking for?

• Previous route planning, appointment setting or scheduling experience is desired
• Previous administration experience is essential
• Able to manage a busy workload and prioritise conflicting deadlines

In short, if you’re ready to make a difference, we can’t wait to hear from you.

We anticipate a high level of interest in this role, so this vacancy may close prior to the advertised end date.

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