Audiology Administrator/Scheduler

Specsavers; Lancing; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Salary up to £29k

Mon–Fri hours

28 days holiday

Birthday day off

Perks scheme

WeCare support

Headspace app

Eyecare discounts

Job summary

Specsavers is seeking an Administrator/Scheduler for its Home Visits Audiology team in Lancing. You will handle admin tasks, update customer files, and schedule clinics across the region, ensuring efficient booking and excellent customer service.

You will take inbound calls and make outbound calls, liaise with Audiology colleagues and external partners, and manage a busy workload with conflicting deadlines. Experience in Audiology or Optics and strong communication are preferred.

Qualifications

• Previous administration experience is essential.
• Audiology or Optics experience preferred.
• Experience with route planning and scheduling appointments.
• Excellent communication and professional telephone manner.
• Ability to manage a busy workload with conflicting deadlines.

Responsibilities

• Handle admin duties for the Home Visits Audiology team.
• Schedule clinics and plan routes across the region.
• Answer and make outbound calls to customers.
• Update customer files and maintain accurate records.
• Liaise with Audiology staff and external partners.

Skills

Route planning

Appointment scheduling

Customer service

Communication skills

Phone etiquette

Job description

So, you’re an organisation expert wanting to take your career to the next level? Our Administrator/Scheduler role within our Home Visits service could be perfect for you.

As an Administrator/Scheduler with Specsavers, you’ll be a key part of our business, ensuring all admin and clinic scheduling & appointment booking is completed in the most effective and efficient way possible for our Home Visits Audiology team, while always putting our customers first. The role also involves administrative duties, including updating customer files, therefore strong attention to detail is essential. You’ll take incoming calls, as well as making outbound calls to customers, as such, excellent communication skills and a professional telephone manner are required. You will liaise closely with our Audiology team as they deliver clinics across the region, along with external parties, so confidence when dealing with people is important.

We're looking for someone who preferably has experience with Audiology, or in Optics, with a level headed approach to managing day-to-day customer care, with an emphasis on route planning and scheduling appointments across our region, and delivery of excellent customer service for our Home Visits Audiology team. Someone who can work at pace managing a busy workload, sometimes with conflicting deadlines, and who demonstrates excellent time management skills. You will need to be confident working on your own initiative and will be responsible for all administrative duties for our Audiology business. Current or previous appointment setting or scheduling experience is preferred for this role.

You’ll be part of a supportive team delivering care to people who are unable to visit our stores, meaning you’ll make a real difference every day.

Our business

You will be based out of our Home Visits office in Lancing.

Our team

We have a wonderful team of dedicated people ready and waiting for you to meet.

What’s on offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• up to £29,000 per annum if you have audiology experience, starting salary of £26,853 without audiology
• Monday to Friday 8.45am-5.30pm
• 28 days holiday (includes Bank Holidays)
• Birthday as an additional paid day off
• Access to Specsavers Perks Scheme
• WeCare Support
• Access to Headspace App
• Eyecare and hearcare discounts for you and friends & family

What we’re looking for?

• Previous route planning, appointment setting or scheduling experience is desired
• Previous administration experience is essential
• Previous or current Audiology or Optics experience is essential
• Able to manage a busy workload and prioritise conflicting deadlines
• Call centre, office experience and customer service skills are desired

In short, if you’re ready to make a difference, we can’t wait to hear from you.

We anticipate a high level of interest in this role, so this vacancy may close prior to the advertised end date.