Home Visitor Adviser

Arun and Chichester Citizens Advice; Chichester; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Disability Confident employer

Job summary

Arun & Chichester Citizens Advice is recruiting a Home Visitor Adviser to support residents across Arun and Chichester. You will deliver high-quality, face-to-face and remote advice on welfare benefits, budgeting, debt, housing and employment, visiting clients in their own homes as needed.

The role requires willingness to travel throughout the districts, a full driving licence with business insurance, and the ability to work independently or as part of a team.

Qualifications

• Must have a car with business insurance.
• Commitment to training and continued development.
• Good understanding of Data Protection and Safeguarding.
• Able to work in a non-judgemental way.
• Able to prioritise and work to deadline.
• Experience or willingness to learn how to manage a caseload.
• Good numeracy skills.
• Confident IT user.
• Access to a secure, private Wi‑Fi connection.
• Able to work as a team and independently.
• Able to travel throughout Arun & Chichester.
• Advisory background preferred but training provided.

Responsibilities

• Provide high‑quality, effective and efficient advice across welfare benefits, budgeting and debt management, plus housing and employment topics.
• Assist vulnerable clients who cannot attend centres by offering home visits and remote support.
• Undertake advice sessions and casework, with appropriate client support based on capability.

Skills

Car with business insurance

Training and development

Data Protection & Safeguarding

Non-judgemental approach

Prioritisation & deadlines

Caseload management

Numeracy

IT proficiency

Secure Wi-Fi access

Team and independent work

Willingness to travel

Job description

Home Visitor Adviser

Company: Arun and Chichester Citizens Advice

Salary: from £26,378.04 a year

Hours: Full-time

Location: Chichester

Working pattern: Field-based

Job type: Contract

Posting date: 13 Nov 2026

Closing date: 13 Dec 2026

Summary

• Hours: 37 hours
• Location: Visiting clients in their own homes throughout Arun & Chichester districts with home working and office working as needed
• Contract type: Fixed term contract for 3 years
• Salary: £26,378.04
• Closing date: Until sufficient applications received
• Interview Date: TBC

Job Description

Arun & Chichester Citizens Advice are pleased to have received funding from The National Lottery Community Fund to deliver a vital home visiting service to residents in Arun and Chichester.

We are recruiting an adviser to provide a high quality, effective and efficient advice and information, covering the following issues; income maximisation, including benefit checks, budgeting and debt management but will also include topics such as housing and employment, as well as assisting with benefit appeals and accessing grants. Assisting vulnerable clients who require, due to capability or complexity of the issue, a face-to-face service and, because of a disability or a caring responsibility are not able to attend one of our advice centres.

You will be a highly motivated strong team player with excellent interpersonal and organisational skills. You will have the ability to understand written and oral information of some complexity; have good numeracy skills sufficient to compile accurate financial statements and calculate benefits; and, have effective oral and written communication skills for the purposes of negotiation and reporting. You'll undertake aspects of advice and casework and provide an appropriate level of support based on the client's capability.

You must be willing to drive throughout Arun and Chichester but casework can be completed either from home or in our offices.

Essential Requirements

• Use of car with business insurance.
• Commitment to training and continued development
• Good understanding of Data Protection and Safeguarding
• Able to work in a non-judgemental way
• Able to prioritise and work to deadline
• Experience or willingness to learn how to manage a caseload
• Good numeracy skills
• Confident IT user
• Access to a secure, private Wi-Fi connection
• Able to work as a team and independently
• Able to travel throughout Littlehampton, Bognor and Chichester
• Commitment to the aims and principles of the Citizens Advice ServiceAn advice background is preferred but not essential, full training will be provided.

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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